Service Description

Description

The Servire POS system is a cloud-based point-of-sale system for hospitality businesses. It is available as an app for iOS/iPadOS and enables the digital management of orders, payments and business operations.

Key Features

• •Shift Management: Opening and closing shifts with automatic cash reconciliation
• •Offline Mode: Full functionality even without an internet connection
• •Order Management: Taking and managing orders with course management
• •Table Management: Graphical table layout with party splitting
• •Payment Processing: Cash, debit card, credit card, vouchers
• •Receipt Printing: Automatic printing of register and kitchen receipts
• •TSE Integration: Cash register security per KassenSichV with certified TSE
• •Data Backup: Automatic backup in compliance with legal archiving requirements

System Requirements

• •iPhone or iPad with iOS/iPadOS version 15.0 or later
• •Internet connection (Wi-Fi or cellular)
• •Compatible Epson receipt printer (optional)

Pricing

Servire Free: 0 euros per month (use limited to one active register device per shift). Paid plans monthly per location, net plus statutory VAT: Servire Solo 39 euros (use limited to one active register device per shift), Servire Pro 59 euros (unlimited devices and orders), Servire Max 99 euros (additionally includes the Max features, whose feature scope and availability may still be expanded). No additional transaction fees or hidden costs.

Description

Servire Desk is the web-based management platform for the Servire POS system. It enables centralized configuration and analysis of all operational data.

Features

• •Menu Management: Creation and editing of items, categories, and variants
• •Floor Plan Management: Graphical creation of areas and tables
• •Master Data Management: Employees, tax rates, payment methods
• •Revenue Reports: Detailed statistics and analysis
• •Shift Archive: Access to completed shifts and Z-reports
• •User Management: Permission assignment and PIN management

Availability

99.99% availability per Google Cloud SLA. Maintenance windows are announced in advance.

Data Backup

Daily automatic backup of all data. Legally relevant data is retained for 10 years (per AO and HGB); archived exports of fiscally relevant data are also provided on request after the end of the contract within the statutory retention period.

Support

• •Email Support: Available at team@servire.de
• •Response Time: Maximum 48 hours (business days)
• •Incident Reports: 24-hour response time
• •Cost: Included in subscription

Updates

Regular software updates with new features and security improvements. Updates are delivered automatically via the App Store.

Compatible Receipt Printers

Servire supports Epson receipt printers as well as network receipt printers from other manufacturers that speak the ESC/POS standard over TCP port 9100 (including Sunmi, Star Micronics, Citizen and Bixolon). Epson devices are additionally supported via Bluetooth and USB:

• •Epson TM-m30II (Bluetooth/LAN)
• •Epson TM-m30III (Bluetooth/LAN)
• •Epson TM-T20III (USB/LAN)
• •Epson TM-T88VI (USB/LAN)
• •Epson TM-T88VII (USB/LAN)
• •Network printers from other manufacturers with ESC/POS over LAN or Wi-Fi

Supported Apple Devices

• •iPad: iPad (7th generation and later), iPad Air (3rd generation and later), iPad Pro (all models), iPad mini (5th generation and later)
• •iPhone: iPhone 8 and later (limited functionality)

Additional Hardware (optional)

• •Cash drawer (connected via receipt printer)
• •SumUp card terminal for debit/credit card payments
• •iPad stand or wall mount