Q: How do I contact support?

Write to us at support@servire.de . Support is free with every plan. For quick questions, there's the support chat in the Web desk, the Servire Hub, the POS app, and at servire.de/hilfe-chat . An AI assistant is available 24/7 there, which can also look up your business data in the Web desk . Its answers may contain errors. If it can't resolve your issue, it will refer you to the email address.

Question 1

What support is available for switching and setting up the system?

Accepted Answer

You can set it up yourself; you don't need a technician. Upload your menu as a photo or PDF to the AI Import in the Web desk , and add the rest manually. If you have any questions about setup, printers, or card readers, our support team is happy to help free of charge at support@servire.de. Send us some basic information about your business, and we'll recommend suitable hardware. Manual

Question 2

How do I contact support?

Accepted Answer

Write to us at support@servire.de. Support is free with every plan. For quick questions, there's the support chat in the Web desk, the Servire Hub, the POS app, and at servire.de/hilfe-chat. An AI assistant is available 24/7 there, which can also look up your business data in the Web desk . Its answers may contain errors. If it can't resolve your issue, it will refer you to the email address.

Question 3

Are there training courses and instructions available?

Accepted Answer

Most employees can manage on their own after a few trial orders. For further reading and viewing, we offer: - the online manual with illustrated instructions for each area - video tutorials on the most important processes in the POS app. If you still have a question, the support team can help you at support@servire.de.

Question 4

I cannot enter an initial balance

Accepted Answer

If the cash register reports at check-in that the desired opening balance exceeds the available cash book balance, this means there is less money in the cash book than you want to put into the service till. Servire will not dispense any money that is not recorded in the cash book.

Here's how to do it: First, record the change as income in the cash book. Open Cash Book → Income, enter the amount, and select 0% Tax-Free — Private Withdrawal, Private Deposit as the tax rate. Then you can enter the opening balance.

Setting the cash balance to 0: Record an expense for the remaining amount, also with 0% tax exemption. A negative cash balance is not possible – the cash register will then display "The cash balance must not be negative".

There is no opening balance for the main cash register. The cash balance is continuously updated and is determined during the first cash count.

Question 5

The printer is not printing.

Accepted Answer

If no more receipts are arriving, this quick check almost always helps — go through them one by one:

Check printer: switched on, status LED is lit normally, paper loaded, cover properly closed?
Network: Are the printer and the printing device (POS terminal for direct printing, PC/Mac/tablet for printing via the Servire Hub) on the same WLAN/LAN? Has the printer's IP address not changed? Changing IP addresses are a common cause — it's best to assign a static address to the printer in the router.
Configuration in Servire: Is the printer set up in the printer settings and are the correct receipt types assigned to it (e.g., food, drinks, invoices)?
Test Print: There is a test print button in the printer settings. If it works, the connection is fine — then only the correct assignment of the receipt types is missing.
** Servire Hub:** When printing via the Hub, it must be running—either in a browser tab or as a desktop app. With the browser version, the tab must not be closed, and it only prints to Epson printers.
Classic Restart: Unplug the printer for 10 seconds, then plug it back in. This resolves network and print queue issues.

If it still doesn't work after that, contact support — ideally with your printer model and a brief description of where the problem lies.

Question 6

Tap to Pay is not working

Accepted Answer

Tap to Pay works on iPhones with SumUp or Stripe and on compatible Android devices only with Stripe, never on iPads. Go through these steps in order: 1. Device: iPhone XS or newer, with the latest iOS and in a supported region. An Android device needs Android 13 or newer, NFC, and Google Play Services; developer options must be disabled. The POS app shows whether Tap to Pay is available on the device under Settings → Payment Providers. 2. Device Passcode: A passcode must be set on the iPhone (iPhone Settings → Face ID & Passcode). 3. Permissions: Allow Servire location access in the device settings. SumUp also requests Bluetooth during setup. 4. Activation: You activate Tap to Pay once on each device under Settings → Payment Providers. On the iPhone, you accept the terms of service. You need the right to set up payment providers for this. 5. Seller Account: If the app reports that Tap to Pay is not available via SumUp, contact SumUp support. For Stripe, check the connection in the Web desk. 6. App in the Foreground: Tap to Pay only works while the POS app is open. If it doesn't work after that, contact support. Include your device model, system version, and the displayed message. Alternative: In the POS app, disable Tap to Pay on the seller's card and process payments via a card reader – see Registering and Removing Card Readers.

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