Question 1

Can Servire be used over mobile data?

Accepted Answer

Yes. It doesn't matter whether the connection is via Wi-Fi or mobile data. However, if all devices are running on mobile data and a receipt printer is needed, it must be connected via Bluetooth.

Question 2

What are PLU codes and how do I use them?

Accepted Answer

PLU codes are short numbers for your items. Instead of tapping, simply enter the number. For example: 101 for Cola, 102 for Fanta. This speeds up checkout enormously, especially during high customer volume.

Question 3

How many devices can be used simultaneously?

Accepted Answer

Any number of devices (iPhones, iPods, iPads, Epson printers) can be in use simultaneously. Thanks to modern cloud technology, there is no need to worry about overload or outages.

Question 4

Is there a trial period for Pro?

Accepted Answer

You can start with the free version and upgrade to Pro at any time. This way you can test Servire at your own pace.

Question 5

How quickly can I set up an event?

Accepted Answer

In about 5 minutes. Create items (or copy from a previous event), create employee accounts, distribute iPads – done. Even faster for recurring events.

Question 6

Is Servire tax-compliant for kiosks?

Accepted Answer

Absolutely. Servire meets all requirements of the KassenSichV with a certified cloud TSE from Fiskaly. Every transaction receives a tamper-proof signature.

Question 7

Does Servire work without stable internet?

Accepted Answer

Yes! Offline mode stores all transactions locally on each device. As soon as internet is available again, all data is automatically synced. The TSE also works offline.

Question 8

Is Servire suitable for kiosks or snack bars?

Accepted Answer

Yes. Instead of selecting a table, simply tap the 'ToGo' button in the Servire POS app. The VAT rate and order flow are then optimized for takeaway sales.

Question 9

How can I cancel my subscription?

Accepted Answer

Cancellation is possible at any time in the Servire Web Desk. Go to Settings and then to the 'Subscription' section. The notice period is one month.

Question 10

Are there training sessions?

Accepted Answer

The app is self-explanatory and easy to use. In the help section, you'll also find guides and videos. We also offer personal online training sessions upon request.

Question 11

How much does Servire cost?

Accepted Answer

Servire Free is permanently free and includes all core features — unlimited devices, floor plans, course management and staff management included. Servire Pro costs €59/month and adds tax compliance (TSE, DATEV, DSFinV-K) plus email invoicing.

Question 12

How do I set up temporary staff?

Accepted Answer

In the Web Desk, you create a simple PIN access for each helper. Helpers log in on their iPhone or iPad with their PIN and can start processing payments immediately. Accesses can be deactivated after the event.

Question 13

How do I handle weather changes?

Accepted Answer

You can switch between indoor and outdoor areas in seconds and flexibly reassign tables. Orders can easily be transferred from one table to another.

Question 14

Can I add extras like oat milk or syrup?

Accepted Answer

Yes! Extras can be added with a single tap during checkout. You define in advance which extras match which items and what they cost.

Question 15

How does bill splitting work?

Accepted Answer

You can split bills by item (everyone pays for their dishes), divide equally, or customize individually. Moving individual items between tables after the fact is also possible.

Question 16

How does course management work in Servire?

Accepted Answer

In the POS app, you can flexibly split every order into courses. Your waiters then mark when the next course should be sent to the kitchen. The kitchen only sees the released courses and can prepare optimally. This way, all dishes arrive perfectly timed at the table.

Question 17

How much does Servire cost for my food truck?

Accepted Answer

Servire Pro costs 59 euros per month per location, including TSE, cloud storage, unlimited devices and all updates. No setup fees, no commissions, cancel monthly.

Question 18

Can I cancel at any time?

Accepted Answer

Yes, Servire Pro can be cancelled monthly. You can cancel at any time, effective at the end of the billing period.

Question 19

Does Servire really work without internet?

Accepted Answer

Yes, completely! All orders, billing and TSE signatures work offline. As soon as you have a connection again (even briefly via smartphone hotspot), all data is automatically synced to the cloud.

Question 20

Is Servire tax-compliant?

Accepted Answer

Yes, Servire meets all requirements of the German KassenSichV with a certified cloud-based TSE from Fiskaly. All transactions receive tamper-proof signatures.

Question 21

What is Servire?

Accepted Answer

Servire is a modern point-of-sale system specifically designed for the restaurant industry. It consists of an iOS app (iPad & iPhone) for order taking and payment, a web dashboard for management, and optional kitchen monitors.

Question 22

Which printers are supported?

Accepted Answer

Servire supports EPSON receipt printers via Wi-Fi or Bluetooth. AirPrint printers can also be used for invoices.

Question 23

Can I cancel monthly?

Accepted Answer

Yes, Servire Pro can be cancelled monthly. There is no minimum contract period or long-term commitments.

Question 24

Is Servire tax-compliant for cafés?

Accepted Answer

Absolutely. Servire meets all requirements of the KassenSichV with a certified cloud TSE from Fiskaly. Every transaction receives a tamper-proof signature.

Question 25

How much does Servire cost for my beer garden?

Accepted Answer

Servire Pro costs 59 euros per month per location, including TSE, cloud storage, unlimited devices and all updates. No setup fees, no commissions, cancel monthly.

Question 26

Which payment methods are accepted?

Accepted Answer

We accept credit card (Visa, Mastercard) and SEPA direct debit for monthly payments.

Question 27

How much does Servire cost for my bar?

Accepted Answer

Servire Pro costs 59 euros per month per location, including TSE, cloud storage, unlimited devices and all updates. No setup fees, no commissions, cancel monthly.

Question 28

How do I map my large outdoor area?

Accepted Answer

In the Web Desk, create unlimited areas and zones (e.g., beer garden, terrace, indoor). Tables can be named, numbered and positioned via drag & drop. The layout syncs to all iPads.

Question 29

How does the tab management work?

Accepted Answer

You can create an open tab for each guest. All orders are assigned to this tab and settled together at the end of the night. No paper chaos, no forgotten rounds.

Question 30

How much does Servire cost for my kiosk?

Accepted Answer

Servire Pro costs 59 euros per month per location, including TSE, cloud storage, unlimited devices and all updates. No setup fees, no commissions, cancel monthly.

Question 31

Is Servire tax-compliant for restaurants?

Accepted Answer

Absolutely. Servire meets all requirements of the KassenSichV with a certified cloud TSE from Fiskaly. Every transaction receives a tamper-proof signature. You're on the safe side during a cash register inspection.

Question 32

Can I accept cashless payments without stable internet?

Accepted Answer

Card readers like SumUp need a brief connection for the transaction. With a smartphone hotspot, this works without problems even at festivals.

Question 33

What is the cash register reporting requirement and what happens if I don't comply?

Accepted Answer

Since January 1, 2025, operators of electronic POS systems in Germany are required to report them to their local tax office (§ 146a AO). Non-compliance can result in fines and issues during tax audits. With Servire Pro, you register your POS system directly with the tax office via the Web Desk in just a few steps.

Question 34

Is Servire tax-compliant for beer gardens?

Accepted Answer

Absolutely. Servire meets all KassenSichV requirements with a certified cloud TSE from Fiskaly. Every transaction receives a tamper-proof signature — even offline.

Question 35

Can I export data for my tax advisor?

Accepted Answer

Yes, Servire Pro offers DATEV export and DSFinV-K exports for tax audits. All data can be exported as CSV or PDF.

Question 36

How does the TSE work offline?

Accepted Answer

The cloud TSE from Fiskaly supports offline signatures. Transactions are signed locally and the signatures are synced later. You are 100% tax-compliant even at festivals.

Question 37

Can multiple printers be connected?

Accepted Answer

Yes, any number of Epson receipt printers can be connected to Servire, and each printer can be assigned different receipt types. For example, food orders in the kitchen and drink orders at the bar.

Question 38

What is the difference between the app and Web Desk?

Accepted Answer

The Servire POS app is for service staff to take orders and process payments. The Web Desk is the management hub for menus, table layouts, master data and statistics.

Question 39

Can I automatically activate happy hour prices?

Accepted Answer

Yes! In the Web Desk, you set time periods for special prices. During happy hour, the reduced prices are automatically applied without your staff having to do anything.

Question 40

Does Servire work offline?

Accepted Answer

Yes! Servire also works without an internet connection. Orders and settlements are stored locally, and TSE signatures are signed retroactively once you're back online — everything syncs automatically when reconnected. Receipt printing also works offline.

Question 41

Does Servire work without WiFi in the beer garden?

Accepted Answer

Yes! Servire works fully offline. Take orders, process payments and print receipts without internet. Once the connection returns, all data syncs automatically.

Question 42

Does Servire work in clubs without stable Wi-Fi?

Accepted Answer

Servire works completely offline. Orders and billing are stored locally and automatically synced as soon as a connection is available. Perfect for vaulted basements, crowded venues or events without reliable internet.

Question 43

Who is Servire suitable for?

Accepted Answer

Servire is suitable for all types of gastronomy businesses: restaurants, bars, cafés, bistros, food trucks, canteens and events. From small one-person operations to restaurants with multiple locations.

Question 44

Can I recreate my existing table layout?

Accepted Answer

Yes! You create the table layout yourself anytime online in the Web Desk — without technicians or support. Create unlimited areas (terrace, indoor area, private room), name and number tables, and set capacity. Changes are instantly synchronized with the POS app across all iPhones and iPads.

Question 45

How fast is checkout at the counter?

Accepted Answer

In direct sale mode: One tap on the drink, one tap on pay, done. Even faster for regulars with a tab. Our customers report up to 30% faster throughput.

Question 46

How much does Servire cost for my café?

Accepted Answer

Servire Pro costs 59 euros per month per location, including TSE, cloud storage, unlimited devices and all updates. No setup fees, no commissions, cancel monthly.

Question 47

The printer is not printing

Accepted Answer

Check: 1. Is it an Epson printer with network/Bluetooth? 2. Is the printer turned on and loaded with paper? 3. Is it connected to the network? 4. Is it connected in the Servire app? 5. Is it configured correctly?

Question 48

How does deposit management work?

Accepted Answer

When creating items, you define whether a deposit applies and how much. During checkout, the deposit is automatically added. For deposit returns, there is a dedicated button – everything is correctly recorded and shown in accounting.

Question 49

How do size variants like S/M/L work?

Accepted Answer

When creating an item, you define variants with different prices. When ringing up, your team simply taps the desired size – fast and error-free.

Question 50

How quickly can I start?

Accepted Answer

Immediately! After registering, you can create your menu and get started right away. The TSE (Technical Security Equipment) can be created directly in the web interface, and the cash register report can be submitted to the tax office online—no paperwork required. Most businesses are ready to go within an hour.

Question 51

What devices do I need?

Accepted Answer

The POS app requires an iPhone or iPad (iOS 17 or later). You can optionally add receipt printers (EPSON) and cash drawers. Web Desk runs in any modern browser (Chrome, Safari, Firefox, Edge). The Hub for kitchen monitor, customer display and digital menu works in a browser or as an app on Windows, macOS, Linux and Android.

Question 52

Does Servire work without stable internet?

Accepted Answer

Yes! Offline mode stores all transactions locally. As soon as a connection is available, the data is automatically synced.

Question 53

What is a TSE?

Accepted Answer

The TSE (Technical Security Device) has been mandatory for all electronic POS systems in Germany since 2020. It signs every transaction in a tamper-proof manner for the tax office.

Question 54

What do I need for the food truck?

Accepted Answer

Minimum: An iPhone or iPad and a compact Bluetooth receipt printer. Optional: A card reader for cashless payments. The entire setup fits easily in any food truck.

Question 55

The printer only prints blank receipts

Accepted Answer

Make sure the receipt roll is inserted the right way in the receipt printer. The coated side must face outward.

Question 56

How many registers can I use at an event?

Accepted Answer

As many as you need! Servire is cloud-based and scales automatically. Whether 2 registers at a club event or 50 at a large festival – all work synchronized and you keep a real-time overview.

Question 57

Is the Servire POS app available for Android devices?

Accepted Answer

Not yet. To ensure maximum software quality, the Servire POS app is currently only available on iOS. The Android version is in development.

Question 58

How do I sync after the event?

Accepted Answer

Automatically! As soon as your device is connected to the internet again (e.g., at home on Wi-Fi), all data is uploaded to the cloud. You don't have to do anything.

Question 59

Is Servire tax-compliant for bars?

Accepted Answer

Absolutely. Servire meets all requirements of the KassenSichV with a certified cloud TSE from Fiskaly. Every transaction receives a tamper-proof signature. You're on the safe side during a cash register inspection.

Question 60

How much does Servire cost for my restaurant?

Accepted Answer

Servire Pro costs 59 euros per month per location, including TSE, cloud storage, unlimited devices and all updates. No setup fees, no commissions, cancel monthly.

Question 61

What happens to my data when downgrading?

Accepted Answer

Your data is preserved. When downgrading from Pro to Free, Pro features are deactivated, but all historical data remains available.

Question 62

How can I reach support?

Accepted Answer

You can reach us by email at support@servire.de. Pro customers receive priority support with faster response times.

Question 63

Does the Servire POS app support card payments?

Accepted Answer

Yes. With Tap-to-Pay, your iPhone becomes a payment terminal — no extra device needed. Alternatively, use a SumUp terminal for debit and credit cards. Apple Pay, Google Pay and all major cards are supported.

Question 64

How secure is my data?

Accepted Answer

All data is encrypted and stored in Google Cloud (data center in Frankfurt, Germany). Regular backups and high security standards protect your data.

Frequently Asked Questions

Allgemein

Preise & Abrechnung

Technik & Hardware

Finanzamt & Compliance

Support & Hilfe

Kassen App

Web Desk

Problemlösungen

Restaurants

Cafés & Bistros

Bars & Clubs

Kiosk & Schnellimbiss

Foodtrucks

Events & Veranstaltungen

Biergärten

Didn't find an answer?

Frequently Asked Questions

Allgemein

What is Servire?

Who is Servire suitable for?

How quickly can I start?

What devices do I need?

Preise & Abrechnung

Is there a trial period for Pro?

How much does Servire cost?

Can I cancel at any time?

Can I cancel monthly?

Which payment methods are accepted?

What happens to my data when downgrading?

Are there hidden costs?

Is the TSE included in the price?

Technik & Hardware

Which printers are supported?

Does Servire work offline?

How secure is my data?

Finanzamt & Compliance

Is Servire tax-compliant?

What is the cash register reporting requirement and what happens if I don't comply?

Can I export data for my tax advisor?

What is a TSE?

Support & Hilfe

Are there training sessions?

How can I reach support?

Kassen App

Can Servire be used over mobile data?

How many devices can be used simultaneously?

Is Servire suitable for kiosks or snack bars?

Can multiple printers be connected?

Is the Servire POS app available for Android devices?

Does the Servire POS app support card payments?

Web Desk

How can I cancel my subscription?

What is the difference between the app and Web Desk?

Where can I download my invoices?

Can multiple locations be created per account?

How can I subscribe to Pro?

How do I add new employees?

Problemlösungen

The printer is not printing

The printer only prints blank receipts

Restaurants

How does bill splitting work?

How does course management work in Servire?

Is Servire tax-compliant for restaurants?

Can I recreate my existing table layout?

How much does Servire cost for my restaurant?

How does the kitchen monitor help my team?

Cafés & Bistros

Can I add extras like oat milk or syrup?

Is Servire tax-compliant for cafés?

How much does Servire cost for my café?

How do size variants like S/M/L work?

Is Servire suitable for mixed counter and table service?

How quickly can new employees be trained?

Bars & Clubs

How much does Servire cost for my bar?

How does the tab management work?

Can I automatically activate happy hour prices?

Does Servire work in clubs without stable Wi-Fi?

How fast is checkout at the counter?

Is Servire tax-compliant for bars?

Kiosk & Schnellimbiss

What are PLU codes and how do I use them?

Is Servire tax-compliant for kiosks?

How much does Servire cost for my kiosk?

How does deposit management work?

Does Servire work without stable internet?

How quickly can temporary staff be trained?

Foodtrucks

How much does Servire cost for my food truck?

Does Servire really work without internet?

Can I accept cashless payments without stable internet?

How does the TSE work offline?

What do I need for the food truck?

How do I sync after the event?

Events & Veranstaltungen