Q: Can I specify a separate printer for each category?

Yes — but not via the menu category, but via the item group . These are two different things: Categories (beer, wine, appetizers…) organize the menu for the server. Article groups are product groups. The receipt printing and the sales breakdown in the cash register report depend on them. Anyone who wants to print beer on tap and wine at the counter should create two separate article groups for this. 1. Create product groups — in the Web desk , under Settings → POS → Product groups , tap the plus sign. Choose any name you like (e.g., Beer , Wine ), and select the type as Drinks, Food, or Miscellaneous. In addition to the three standard groups, you can create as many of your own as you like. **2. Assigning item ** — You select the article group in the item dialog; it is a required field there. Assign all beer item to the Beer group, all wine articles to the Wine group. To assign multiple item at once: check the desired item in the menu and select Edit → Change Article Group . 3. Assigning Printers — In the POS app, under Settings → Printers , tap the desired printer and under Print Jobs , select or deselect the item groups. A group can be assigned to multiple printers, and a printer can handle multiple groups. Tip: From the outset, organize your product groups according to the location of your printers. Two item from the same category can be in different product groups and will then be printed on different printers.

Q: How many devices can be used simultaneously?

In Free and Solo , one POS terminal is active per shift : the terminal on which the shift was started. If you log in on a second terminal, it will display POS active on another terminal . Using Take over POS here transfers the POS to this terminal; the previous terminal will then be locked until it takes over again. From Pro onwards, and therefore also in Max , you can use any number of POS terminals simultaneously, without any additional charge per terminal. This also applies during the 14-day Max trial period for new accounts. Multiple employees can use the same cash register by changing PINs. Kitchen monitors, customer displays, and receipt printers are not considered cash register devices.

Question 1

Can I specify a separate printer for each category?

Accepted Answer

Yes — but not via the menu category, but via the item group. These are two different things:

Categories (beer, wine, appetizers…) organize the menu for the server.
Article groups are product groups. The receipt printing and the sales breakdown in the cash register report depend on them.

Anyone who wants to print beer on tap and wine at the counter should create two separate article groups for this.

1. Create product groups — in the Web desk , under Settings → POS → Product groups, tap the plus sign. Choose any name you like (e.g., Beer, Wine), and select the type as Drinks, Food, or Miscellaneous. In addition to the three standard groups, you can create as many of your own as you like.

**2. Assigning item ** — You select the article group in the item dialog; it is a required field there. Assign all beer item to the Beer group, all wine articles to the Wine group. To assign multiple item at once: check the desired item in the menu and select Edit → Change Article Group.

3. Assigning Printers — In the POS app, under Settings → Printers, tap the desired printer and under Print Jobs, select or deselect the item groups. A group can be assigned to multiple printers, and a printer can handle multiple groups.

Tip: From the outset, organize your product groups according to the location of your printers. Two item from the same category can be in different product groups and will then be printed on different printers.

Question 2

How many devices can be used simultaneously?

Accepted Answer

In Free and Solo, one POS terminal is active per shift : the terminal on which the shift was started. If you log in on a second terminal, it will display POS active on another terminal. Using Take over POS here transfers the POS to this terminal; the previous terminal will then be locked until it takes over again.

From Pro onwards, and therefore also in Max, you can use any number of POS terminals simultaneously, without any additional charge per terminal. This also applies during the 14-day Max trial period for new accounts.

Multiple employees can use the same cash register by changing PINs. Kitchen monitors, customer displays, and receipt printers are not considered cash register devices.

Question 3

How do multiple server work together at one cash register?

Accepted Answer

All service staff work on the same table plan. Tables don't belong to anyone—anyone can open any table, order additional food and drinks, and handle payments. There's no restriction on using one's own table.

The revenue goes to the person who handles the payment. If one colleague takes the order and another handles the payment, the revenue is credited to the person who handled the payment. If it should go to someone else, you assign the payment to a server when settling up.

Evaluation per person: In the POS system via Employee Report (only own transactions), in the Web desk under Statistics → Personnel with sales, orders, tip, cancellation and discount rates. The page shows who has the rights View Statistics and Employee Evaluation.

There is no limit to the number of people who can work simultaneously in a shift . Some tariffs only limit the number of cash registers that can be active at the same time.

Question 4

How does tip work in Servire?

Accepted Answer

You can enter tip per receipt when settling accounts — either as a fixed amount or as a percentage of the bill. It is clearly separated from the sales total and correctly recorded.

Team structure (service checkout):

A separate cash register can be maintained for each shift and each service employee. Tips from card and cash payments are automatically allocated to the person who processed the payment. At the end of your shift, you will see:

tip per employee
Card tip per employee
Total tips for the shift

The Web desk displays Statistics → Personnel tip and tip percentage per person for each period. Tips are recorded separately from sales in the DATEV export.

Question 5

What do the colors and symbols on the table plan mean?

Accepted Answer

The frame acts as a traffic light. An occupied table starts green. If nothing further happens, the frame turns amber after 15 minutes and red after 30 minutes. The time measured is the time since the last order at that table. Empty tables remain neutral. If a table doesn't have its own color, its surface will subtly reflect the traffic light color.

The symbol explains why. A small pill sits atop the tile. Only one symbol appears at a time, and it's the most urgent one:

Bell — the kitchen has indicated that a course is ready, but it hasn't been served yet. It's the only symbol that stands out in color because the food gets cold while sitting. The number indicates the number of completed courses.
Clock — A food order has been sent to the kitchen, but the kitchen hasn't responded for too long. The number represents the minutes. This symbol only appears when your kitchen sends a response via the kitchen monitor.
Calendar with clock — a reservation is due soon for the table; the time is shown next to it.
Two people — several parties are seated at the table. The number indicates how many.
Calendar with tick — the reservation is placed at the table.

The total amount due at the table is listed below the table name.

On a smartphone, when zoomed out, you only see the traffic light, the table name, and the pill icon as a reference—the symbol, number, and total would be too small to read. They appear as soon as you zoom in on the table plan . Everything is always displayed on a tablet. This applies to iPhones and iPads as well as Android devices.

You can set the two time thresholds in the Web desk under Settings → POS → More settings. There you can also completely disable time reminders (Show service time reminders in the POS app).

Question 6

How do I redeem a voucher at the checkout?

Accepted Answer

Scan the QR code on the voucher, hold an NFC gift card to the device, or enter the voucher code. The amount will be immediately deducted from your bill and correctly recorded with a TSE signature. If the voucher amount exceeds the bill, the remaining balance will be retained and can be redeemed on your next visit.

The card symbol next to the code field only appears on devices with an NFC chip — the iPad does not have one.

Do you just want to know how much credit you have left? For that, there's Promotional Menu → Voucher → Check Balance — no table required and no payment necessary.

Step-by-step guides

Introduction

Setup

Account & Subscription

Menu & Items

Floor Plan

Orders

Billing & Payment

Voids

Shifts & Cash Reconciliation

Printing

Servire Hub

Staff & Time Tracking

Staff Roster

Statistics & Reports

Settings

Frequently asked questions about daily use

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