Q: Can I specify a separate printer for each category?

Yes — but not via the menu category, rather via the item group . These are two different things: Categories (Beer, Wine, Appetizers, etc.) organize the menu for the server. Item groups are product groups. They determine receipt printing and sales breakdown in the cash register report. If you want to print beer on tap and wine at the bar, you create two separate item groups for this purpose. 1. Create item groups — in the web desk, go to Settings → Restaurant → Item groups and tap the plus sign. You can choose any name (e.g., Beer , Wine ), and select Drinks, Food, or Miscellaneous as the type. In addition to the three standard groups, you can create as many of your own as you like. 2. Assign items — you select the item group in the item dialog; it's a required field. Assign all beer items to the Beer group and all wine items to the Wine group. To assign multiple items at once: In the menu, select the desired items and choose Edit → Change Item Group . 3. Assign Printers — In the POS app, under Settings → Printers , tap the desired printer and select or deselect the item groups under Print Jobs . A single group can be assigned to multiple printers, and a single printer can handle multiple groups. Tip: From the outset, organize your item groups to match your printers. Two items from the same category can be in different item groups and will then be printed on different printers — this is precisely what makes the system so flexible.

Q: What do the colors and symbols on the seating plan mean?

The frame acts as a traffic light. An occupied table starts green. If nothing happens, the frame turns amber after 15 minutes and red after 30 minutes. The time since the last order at that table is measured. Empty tables remain neutral. If the table doesn't have its own color, its surface subtly reflects the traffic light color. The symbol explains why. A small pill sits at the top of the tile. Only one symbol appears at a time, and it's the most urgent one: Bell — The kitchen has reported a course ready, but it hasn't been served yet. It's the only symbol that stands out because the food gets cold while sitting out. The number indicates the number of completed courses. Clock — A course has been requested from the kitchen, but the kitchen hasn't reported anything for too long. The number represents the minutes. This symbol only appears if your kitchen reports back via the kitchen monitor. Two People — There are multiple parties at the table. The number indicates how many. The table's outstanding balance is displayed below the table name. On an iPhone, when zoomed out, you'll only see the traffic light icon, the table name, and the pill icon as a reminder—the symbol, number, and total would be too small to read. They appear as soon as you zoom in on the table plan. Everything is always displayed on the iPad. You can set the two time thresholds in the web interface under Settings → Restaurant and also disable the time reminders there completely.

Question 1

Can I specify a separate printer for each category?

Accepted Answer

Yes — but not via the menu category, rather via the item group. These are two different things:

Categories (Beer, Wine, Appetizers, etc.) organize the menu for the server.
Item groups are product groups. They determine receipt printing and sales breakdown in the cash register report.

If you want to print beer on tap and wine at the bar, you create two separate item groups for this purpose.

1. Create item groups — in the web desk, go to Settings → Restaurant → Item groups and tap the plus sign. You can choose any name (e.g., Beer, Wine), and select Drinks, Food, or Miscellaneous as the type. In addition to the three standard groups, you can create as many of your own as you like.

2. Assign items — you select the item group in the item dialog; it's a required field. Assign all beer items to the Beer group and all wine items to the Wine group. To assign multiple items at once: In the menu, select the desired items and choose Edit → Change Item Group.

3. Assign Printers — In the POS app, under Settings → Printers, tap the desired printer and select or deselect the item groups under Print Jobs. A single group can be assigned to multiple printers, and a single printer can handle multiple groups.

Tip: From the outset, organize your item groups to match your printers. Two items from the same category can be in different item groups and will then be printed on different printers — this is precisely what makes the system so flexible.

Question 2

How many devices can be used simultaneously?

Accepted Answer

In Servire Free and Solo, one POS terminal is active per shift; the terminal can be transferred to another terminal. Multiple employees can use the same terminal by changing the PIN. Starting with Servire Pro, multiple POS terminals are possible simultaneously at no extra charge per terminal. Kitchen monitors, customer displays, and receipt printers are not counted as POS terminals. Max is announced but not yet available for booking.

Question 3

How do multiple waiters work together at one cash register?

Accepted Answer

All servers work on the same table plan. Tables are not assigned to anyone—anyone can open any table, reorder, and process payments. There is no restriction on individual tables.

Sales revenue is credited to the person processing the payment. If one colleague takes the order and another handles the payment, the revenue is credited to the server who processed the payment. If you want the revenue to go to someone else, assign the payment to a server when processing the payment.

Per-person reporting: In the POS system via Employee Report (only personal entries), in the web desk via Statistics → Employees, showing the number of receipts, revenue, average receipt, and tips.

There is no limit to the number of people working simultaneously in a shift. Some plans only limit the number of simultaneously active POS terminals.

Question 4

How does tipping work in a restaurant?

Accepted Answer

You can record tips per receipt during the settlement process—either as a fixed amount or as a percentage of the total bill. It is clearly separated from the sales total and correctly recorded.

Team Distribution (Service Cash Register):

A separate service cash register can be managed for each shift and each service employee. Tips from card and cash payments are automatically assigned to the person who processed the payment. At the end of the shift, you will see:

Cash tips per employee
Card tips per employee
Total tips for the shift

In the statistics, you can also analyze the tip rate per employee over longer periods. Tips are recorded separately from sales in the DATEV export.

Question 5

What do the colors and symbols on the seating plan mean?

Accepted Answer

The frame acts as a traffic light. An occupied table starts green. If nothing happens, the frame turns amber after 15 minutes and red after 30 minutes. The time since the last order at that table is measured. Empty tables remain neutral. If the table doesn't have its own color, its surface subtly reflects the traffic light color.

The symbol explains why. A small pill sits at the top of the tile. Only one symbol appears at a time, and it's the most urgent one:

Bell — The kitchen has reported a course ready, but it hasn't been served yet. It's the only symbol that stands out because the food gets cold while sitting out. The number indicates the number of completed courses.
Clock — A course has been requested from the kitchen, but the kitchen hasn't reported anything for too long. The number represents the minutes. This symbol only appears if your kitchen reports back via the kitchen monitor.
Two People — There are multiple parties at the table. The number indicates how many.

The table's outstanding balance is displayed below the table name.

On an iPhone, when zoomed out, you'll only see the traffic light icon, the table name, and the pill icon as a reminder—the symbol, number, and total would be too small to read. They appear as soon as you zoom in on the table plan. Everything is always displayed on the iPad.

You can set the two time thresholds in the web interface under Settings → Restaurant and also disable the time reminders there completely.

Question 6

How do I redeem a voucher at the checkout?

Accepted Answer

Scan the QR code on the voucher, hold an NFC gift card to the device, or enter the voucher code. The amount will be immediately deducted from your bill and correctly recorded with a TSE signature. If the voucher balance is higher than the bill, the remaining balance will be retained and can be redeemed on your next visit.

The card icon next to the code field only appears on devices with an NFC chip—the iPad does not have one.

Just want to know how much is left? For that, go to Promotions Menu → Voucher → Check Balance—no table and no payment required.

Step-by-step guides

Introduction

Setup

Account & Access

Master Data

Floor Plan

Orders

Billing & Payment

Voids

Shifts & Cash Reconciliation

Printing

Servire Hub

Time Tracking

Reports

Settings

Frequently asked questions about daily use

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