Setup
Physically connect the receipt printer
Here's how to prepare your receipt printer for setup with the POS app.
You need at least one receipt printer to operate the system. The POS app directly supports Epson TM-series receipt printers. Devices from other manufacturers with the ESC/POS standard, such as Star Micronics or Bixolon, can also be connected via the Service Hub as a print hub.
Supported Epson models
The most common Epson TM models are supported: the TM-m10 and TM-m30 as compact desktop devices, the TM-T20 to TM-T100 for high-volume printing, the mobile TM-P20, TM-P60 and TM-P80, the dot matrix printers TM-U220 and TM-U330 for kitchen use, and the label printer TM-L90. If you don't already own a printer, the Epson TM-m30III is a good all-rounder for counter and table service.
Connection types
For connectivity, LAN, WLAN, Bluetooth, and USB are available. To connect via LAN, proceed as follows: Connect the printer to your router or switch using a network cable, insert the receipt roll with the heat-sensitive side facing outwards, connect the power adapter, and turn on the printer. It will print a self-test with its IP and MAC addresses—save this for setup purposes.
Stable connection
LAN is the most reliable connection type and is recommended for continuous operation. The printer automatically receives its IP address from the router (DHCP).
Some models, such as the TM-m30III with a Wi-Fi module, connect directly to your Wi-Fi network; the exact procedure is described in the manufacturer's instructions. Mobile devices like the TM-P20 or TM-P80 pair with your iPhone or iPad via Bluetooth.
Bluetooth notification
Pairing via the iOS Bluetooth settings is not necessary. The POS app detects Bluetooth printers directly — see Adding a receipt printer to the POS app.
Once the status LED lights up green, set up the printer in the POS app. Instructions can be found under Adding a receipt printer to the POS app.