Setup
Set up collection numbers
How to activate collection numbers and set up a collection display for your guests.
What collection numbers are good for
For orders placed without a table—at the counter, the express checkout, or the self-service kiosk—there's no table to track the customer. Servire assigns these orders a unique pickup number. This number appears on the customer's receipt and the kitchen slip, and it also appears on the pickup display once the order is ready.
On the left are the items that are still being prepared, on the right are those ready for pickup. When a number moves to the right, a signal sounds and the customer knows it's time to come.
Activate collection numbers
You can find the switch in two places; it affects the same location in both. In the Hub (https://hub.servire.de/) under Settings, Pickup Display. In the Web Desk (https://desk.servire.de/home) under Settings, Restaurant.
This setting is intentionally only available in the Hub and the Web Desk. The POS app uses pickup numbers but does not configure them—this prevents accidental changes on the device.
Without activated pickup numbers, no pickup display will appear in the sidebar of the hub. If you don't see the entry, the switch is still off.
Set up the collection display
The pickup display is an area within the hub. You don't need any additional equipment from us: any tablet, an old laptop, or a mini-PC connected to a screen will suffice. Open https://hub.servire.de/ in your browser, log in with your account, and select pickup display.
Position the device so that waiting guests can see it from a few meters away, and activate full-screen mode using the icon in the top right corner. Leave the device plugged in—as long as the browser is open, Servire prevents the screen from going to sleep.
Tip
The collection display does not require separate registration for each shift. Once set up, it runs continuously, even across shift changes.
Display duration and signal tone
The display duration determines how long an order number remains available for pickup if no one marks it as collected. The default setting is 15 minutes. A fast-moving snack bar often performs better with 3 to 5 minutes, while a business with a waiting area benefits from 30 minutes or more.
The display duration is only a last resort in case no one completes the process. The normal way is to mark the number as collected—then it disappears immediately, regardless of the set duration.
This is where you activate the notification tone that sounds with each new call, and you can choose between several sounds. This setting applies per device: you'll usually want the tone on on a display in the dining area, but off on a secondary device in the office.
Browsers only allow sound after someone has touched the page. Tap the display once after setting it up — after that, every request will play.
Interaction with the ordering terminal
When you activate an order terminal, Servire automatically enables the pickup numbers. Without a number, the customer at the terminal would have no identifier that you could use to contact them.
How the numbers are assigned and called in everyday practice is explained in the article "Working with Pickup Numbers". What the guest sees of the number is described in "The Pickup Number for the Guest".