Setup
Set up collection numbers
How to activate collection numbers and set up a collection display for your guests.
What collection numbers are good for
For orders placed without a table—at the counter, the express checkout, or the self-service kiosk—there's no table to track the customer. Servire assigns these orders a unique pickup number. This number appears on the customer's receipt and the kitchen slip, and it also appears on the pickup display once the order is ready.
Activate collection numbers
You'll find the switch in two places; it affects the same location in both. In the Hub, it's under Settings, Pickup Display. In the Web Desk, it's under Settings, Restaurant. The setting isn't available in the POS app itself—pickup numbers are only used there, not configured.
Without activated pickup numbers, no pickup display will appear in the sidebar of the hub. If you don't see the entry, the switch is still off.
Set up the collection display
The pickup display is an area within the Hub. You don't need any additional equipment from us: any tablet, an old laptop, or a mini-PC connected to a screen will suffice. Open the Hub application in your browser, log in with your account, and select pickup display.
Position the device so that waiting guests can see it from a few meters away, and activate full-screen mode using the icon in the upper right corner. Leave the device plugged in—as long as the browser is open, Servire prevents the screen from going to sleep. The items being prepared are listed on the left, and those ready for pickup are on the right.
Tip
The collection display does not require a separate registration for each shift. Once set up, it runs continuously, even across shift changes.
Display duration and signal tone
In the Hub settings, under "Pickup Display," you can define how long an order number remains available for pickup if no one marks it as collected. The default setting is 15 minutes. A fast-moving food establishment often performs better with 3 to 5 minutes, while a business with a waiting area might benefit from 30 minutes or more.
In the same section, you can activate the notification tone that sounds with each new call and choose between several sounds. This setting applies per device: you'll usually want the tone on on a display in the dining area, but off on a secondary device in the office.
Interaction with the ordering terminal
When you activate an order terminal, Servire automatically enables the pickup numbers. Without a number, the customer at the terminal would have no identifier that you could use to contact them.