Addressed via the Web desk: Transfer and cancellation

In the Web desk, you can see everything that's displayed at your cash registers, regardless of the time period. Here, you record when a guest has made a payment and remove items that are no longer being paid for. Payments made at the cash register are still recorded in the order list under " Pay displayed items ".

Open list

Open Receipts, click on ⋯ in the upper right corner, and then on Addressed. The window has four tabs:

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  Open – each outstanding item with debtor, receipt and date, age, and the columns Sent, Paid, and Open. The total is shown at the top, for example, Open: 4, total €186.40.

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  Settled – what has been paid in the last 90 days, either at the checkout or by bank transfer.

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  Written off – Items written off as uncollectible, with amount per tax rate and reason.

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  Carried over – open orders without a receipt, for example from the automatic end of a shift. They are not labeled and are processed normally at the checkout.

The Clarification Case sticker means that more has been paid or cancelled than was listed. Please check the receipts for that item.

Paid by bank transfer

1. In the Open tab, click on ⋮ next to the item and then on Settled by bank transfer. 2. Enter Amount, Date of payment received, and a Note if needed. You cannot enter more than the outstanding amount; a smaller amount will be considered an installment. 3. Click on Mark as settled.

No receipt is generated, and no money is recorded at the register. The entry is logged and sent to your tax advisor's office along with the package. If it was a mistake, reopen Paid by Bank Transfer and undo the entry under Previously Entered. If the item has already been fully paid, you can undo this under the Paid tab by clicking Undo Bank Transfer. The item will then be open again. As long as a bank transfer is recorded, the receipt from the cover letter at the register cannot be canceled.

Book out and reopen

If a guest refuses to pay, select ⋮ → Write off as uncollectible at the relevant entry, enter a reason of at least 5 characters, and confirm with Write off. This is not a cancellation: The revenue remains taxed with the receipt; your tax advisor will correct the VAT (§ 17 UStG). The cash register will then no longer display this entry.

If the guest does pay, you can retrieve the item from the Fully Booked tab using the Reopen arrow. Export as CSV provides you with all bookings as a file. With guest management enabled, Fully Booked and Reopened are also available in the guest profile.

For tax advice

When sending to the tax advisor, you additionally select Posted: Write-offs, Transfers, Open Items. This attaches a CSV file containing everything that was posted, reopened, entered as a transfer, or reversed in the Web desk during the specified period, along with the open items at the time of submission. Each amount is broken down by tax rates, as the document appeared at the time of the transaction. Postings and payments at the cash register are already included in the posting batch.