Pay the outstanding amount, even in installments.
If the guest is paying: the order list will state that the amount is due in full or in installments.
When the guest arrives to pay, you settle their bill at the till: in full, in installments, or multiple items at once. Cash, card, and your other payment methods work just like when settling accounts.
Requirements: the right to process orders, a current shift , and an internet connection. The cash register loads the current balance before processing payments to prevent double billing.
Find a position
Tap the list icon in the top right corner of the table plan and select Order List. Under Sent, each item is listed sorted by debtor, for example, Family Hofmann · Sent on… with Not yet paid, the outstanding amount and how long it has been outstanding are shown on the right. After a payment, original follows with the original amount.
Settle
- Tap on the item. The Settle page opens with that item. 2. Select the payment method and receipt at the top. Below, you'll see each item for the debtor with a counter, for example, Receipt 1042 dated 09/12, on iPhone and iPad with the total amount Total Amount Due. tip and, if cash, the amount received, just as you would when settling a payment. 3. Directly above the button, it says To Pay (Android: To Pay (Amount Due...)). If no amount is entered, the entire outstanding amount is displayed. 4. Tap the button, for example, Settle €23.30.
The cash register reports Settled and issues a receipt Settlement with the line Settlement Receipt … dated …. It does not show VAT, as that is already included on the receipt from the cover letter.
In installments
If the guest only pays a portion, enter the amount above the button under To Be Paid. The cash register will display Payment – then remain outstanding and distribute the payment to the oldest items first; each item will show Payment… · then outstanding… or remains outstanding. The button will then say something like Pay €20.00 of €37.11, and the receipt will show Still Outstanding with the remaining balance. The item will remain under Paid until everything is settled.
Multiple items at once
If a debtor has multiple items, tap … next to the item or hold it down and select, for example, Settle all (3) of €58.20. You can then select or deselect individual items on the sheet. With guest management (Max plan), this also works on the guest sheet via Settle.
Reprint and cancel
The same menu contains Reprint Receipt and Cancel. A cancellation reduces the amount due or removes it entirely; no money changes hands. This is only possible as long as nothing has been paid for the item. After an installment payment or a bank transfer, the POS system will display, for example, Installment already paid with "Please cancel the payment first." In this case, cancel the payment first; you can reverse a bank transfer in the Web desk . You can only cancel a payment completely, like any other receipt: Cancel processed receipts. After a few seconds, the amount will reappear under Due. Payments from an older app version cannot be canceled at the POS; in this case, contact support. Both cancellations require an internet connection.
Once the guest has transferred the money, you enter the payment in the Web desk , not at the checkout: Entered in the Web desk.