Service
Find and cancel an order using the invoice number
Guest brings the old invoice? Enter the invoice number and cancel the correct booking.
When a guest submits a complaint with an old invoice, the quickest way to find the relevant booking is by invoice number. Servire offers a dedicated search function in the cancellation menu that takes you directly to the correct booking – across all shifts.
Enter invoice number
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Step 1
On the table plan, tap the action menu in the bottom right corner and select Cancellation → Search by invoice number.
A search field will open. Enter the invoice number (found at the top of every Servire receipt). The app will search all shifts and display the found booking — including table, date, employee, and amount.
Tap the result to start the cancellation workflow: Select the items, choose the cancellation reason, and confirm. The cancellation process runs normally—the offsetting entry is recorded in the current shift.
Even with long invoice numbers, entering the last few digits is often sufficient—the service sometimes even finds the number using the suffix. The last 6-8 digits are then unambiguous.
For receipts that are several weeks old, the search may take longer (the app searches older layers in the cloud). For receipts from the previous TSE phase, the app displays the TSE signature as proof of authenticity.