Service
Find and cancel an order using the invoice number
Guest brings the old invoice? Enter the invoice number and cancel the correct booking.
If a guest brings an old invoice with them to complain, searching by invoice number will quickly lead to the correct booking. The cancellation menu has a dedicated entry for this, which searches across all shifts.
Enter invoice number
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Step 1
On the table plan, tap the action menu in the bottom right corner and select Cancellation → Find invoice number.
A search field will open. Enter the complete invoice number—it's located at the top of every invoice. The results will appear with the invoice number, department and table, items, date and time, total, and payment method.
Tap the result to start the cancellation workflow: select the item, choose the cancellation reason, and confirm. The offsetting entry will be recorded in the current shift.
The search function uses the exact number. Partial entries or only the last digits will not yield a result — always enter the complete sequence of numbers.
For receipts that are several weeks old, the search may take a moment because the older transactions are being loaded from the cloud.