Setting up guest orders
This is how you set up ordering at the table, online prices, order acceptance and collection for guest orders.
You can find the settings in the Web desk under Online Orders → Guest Orders: Click on the gear icon in the top right corner. This will open Guest Order Settings with five tabs. The section on Payment, tip, and QR Codes describes guest orders under Payment and QR Codes.
Prerequisite: Guest orders are included in the Max plan. Setting up and modifying them requires the employee right to Manage Guest Orders; the data processing agreement must be concluded beforehand by the owner ( Conclude a Data Processing Agreement ).
Generally
General Riding
Here you can activate table ordering, select online prices and set the confirmation email.
Allow ordering at the table – Guests scan the QR code at the table and order using their own mobile phone. Payment is always made online at the table.
Price list for online orders – with Use store prices, the prices at the checkout apply. If you select a price category, its prices apply at the table, for pickup, and on your website. If an item doesn't have a price there, its regular price applies. Surcharges for options and deposits remain the same; the ordering terminal always uses the store prices ( Manage price categories ).
Send confirmation email to guest – Anyone paying online and providing their email address will receive a confirmation immediately after payment. No confirmation email will be sent for payments made upon pickup or at the order terminal. If the terminal is closed, no email will be sent, even in the case of a refund.
Note “Please remain inside” – displays this message to guests at the table. The Servire does not check the guest's location.
Order acceptance
Order acceptance
Select the sharing mode and set the limits.
Release Mode – Automatic: Every paid order is accepted immediately; the right choice for most businesses. Manual: You accept or reject each order on the kitchen monitor ( Operating the Kitchen Monitor ). If you reject a paid order, the customer automatically receives a refund. "Automatic" mode always applies at the order terminal.
Approval Time Limit and Automatically Reject After Time Limit – these options only appear in "Manual" mode. You have this many minutes (1 to 240) to process the request. If the switch is off, pending orders will remain open.
Order limit per hour and IP address – protection against spam. All guests on your Wi-Fi network share one connection; set the limit generously if you have many table orders.
Deadline for pickup before the end of the pickup period – applies only to online payments: The last selectable pickup time is indicated by the number of minutes before the end of the pickup period, e.g., 30 = last pickup at 9:30 PM if the pickup period ends at 10:00 PM. Customers who pay at pickup can pick up until the end. 0 = until the end. Table reservations are not affected. The order page will then display, for example, Pickup until 10:00 PM · with online payment until 9:30 PM.
Collection
Rider pickup
Enable Allow pickup and set pickup times and time windows.
Allow pickup – Guests order in advance and choose a time within your pickup hours, up to 4 hours ahead. Pickup is not possible without pre-selected opening hours.
Pick-up times – Like opening hours or custom times, e.g., only from 12 noon onwards. The pencil icon opens the Pick-up times dialog, which saves the settings independently of saving the settings. Custom times only apply within opening hours; see Different times.
Slot Interval – Spacing between selectable times, e.g., 15 = 12:00, 12:15, 12:30. The earliest time is determined by the preparation time ( set preparation time and "Busy" ).
Orders per time slot – a maximum of this number of orders per pick-up time. If a slot is full, the customer will be offered other times. Empty = unlimited.
Payment only upon pickup – Guests can pay on site. The order will appear in the till as an open order and will be settled upon pickup.
Automatic cancellation on no-show – if a guest does not pick up such an order, it will be cancelled that many minutes after the pick-up time.
Save using Save. If a tab contains an error, it will be highlighted.
For a short pause, you don't need to adjust any settings: Pause Acceptance in the menu ⋯ of the page will pause new orders ( Manage and refund guest orders ).