Service
Cancel orders that have already been invoiced
Cancellation after billing — if the guest complains or an error is only noticed after the receipt has been issued. TSE-compliant with signature and reason for cancellation.
If an error is only noticed after invoicing, the cancellation section in the action menu can help: It generates a counter-entry with a cancellation reason and TSE signature. This menu is only visible to users with cancellation rights, and each entry also requires invoicing rights.
Initiate cancellation
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Step 1
On the table plan, tap the action menu in the bottom right corner and select Cancel.
Under Current Shift, you can see all processed orders for the current shift. Each line shows the area and table, the quantity of items with their names, the time, the total, and the payment method. Select the relevant order.
Select and confirm item(s)
The detailed view lists all invoiced items. You select individual items or all of them and tap "Next"—the button displays the selected amount. On the summary page, you choose the mandatory cancellation reason and the cancellation payment method, usually the same as for the original transaction. Clicking "Create cancellation invoice" completes the process: The TSE (Technical Security Equipment) signs the offsetting entry, and a cancellation receipt is printed.
Past shift
To cancel orders from a completed shift, select "Past Shift" in the cancellation menu. The list initially only shows shifts from the current month; use the filter icon in the upper right corner to switch to a different month.
For complaints that cannot be attributed to a specific item—for example, a €10 goodwill discount—use the "Enter amount" option in the cancellation menu. There, you can enter a free-form amount along with the cancellation reason and payment method.