Cancel orders that have already been invoiced – Servire Handbook

Cancellations before invoicing are straightforward (see Canceling Ordered Items). But what if the error is only noticed after invoicing? Servire has a dedicated workflow for this in the Actions menu — with cancellation invoice (offsetting entry), cancellation reason, and TSE signature.

Initiate cancellation

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Step 1

On the table plan, tap the action menu in the bottom right corner and select Cancel.

You will see a list of all processed orders for the current shift — with table number, time, employee, and total. Select the order you wish to cancel.

Select items for cancellation

The detailed view shows all invoiced items. You can either cancel the entire order or select individual items (partial cancellation). Confirm by clicking "Cancel".

Reason for cancellation and confirmation

As with a standard cancellation, a mandatory reason for the cancellation is required (incorrect entry, complaint, etc.). Additionally, you select the cancellation payment method—usually the same as the original booking (cash refund, card refund). The TSE (Technical Security Equipment) signs the reversal entry and a cancellation receipt is printed.

Cancellation from older shift

To cancel an order from a completed shift, select "Select Shift" from the cancellation menu. You will see a list of past shifts and can cancel orders for any of them.

For complaints that cannot be clearly attributed to a specific item (e.g., a guest receives a €10 discount as a gesture of goodwill), use the "Free Amount Cancellation" option instead of an item cancellation. Enter a free amount along with the cancellation reason and payment method.

Cancellations of invoiced orders appear in the Z-report as a separate section, marked in red. The tax office expects every cancellation to have a plausible reason—therefore, choose the reason carefully.