Quick Start Guide: Servire Handbook

The Servire POS system is modular. It consists of three components: the POS app for iPhone or iPad for operation, the web desk at desk.servire.de for setup and analysis, and the Servire Hub for kitchen monitors, customer displays, digital menus, and centralized printing. Owners typically work in the web desk, while service staff almost exclusively use the POS app.

Basic requirements

To operate the system, you need a stable Wi-Fi connection (all devices on the same network), at least one iPhone or iPad as a POS terminal (iPhone XS or SE 2nd generation or later, iPad 6th generation or later — each with iOS 17 / iPadOS 17 or later), and at least one network-enabled receipt printer for kitchen orders and customer invoices. Besides Epson devices (e.g., TM-T20II or TM-m30), any network printer that supports the ESC/POS standard can be set up — for example, from Sunmi, Star Micronics, Citizen, or Bixolon.

For card payments, add a SumUp terminal — or use Apple Tap to Pay directly on an iPhone XS or newer (no additional device required). For multiple tables and areas, multiple iPhones or iPads are recommended; they all synchronize in real time.

From the first start to the receipt

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Step 1: Start the app

After installing the Servire app from the App Store, the home screen will open. Tap Sign in — as a new user, register briefly with your email address and password (see Servire registration).

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Step 2: Start shift

In the overview, tap "Start shift" — from this moment on, all tasks will be assigned to the new shift. Immediately after registration, you can either create your own restaurant or connect to an existing one using the PIN from the web desk.

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Step 3: Table plan

After your shift starts, you will automatically be taken to the table plan. Here you can see all the tables in the restaurant. Tapping on a table opens the menu so you can place an order.

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Open menu

Tapping an empty table opens the menu. Select a menu item (e.g., drinks), then a category, then an item—each tap adds an item to the order.

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View order

Clicking "Done" takes you to the order overview with all items, parties, and the total amount. Here you can add notes, discounts, or the number of people.

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Billing

When processing payments, you select the payment method, enter the tip, and print the receipt or send it via QR code or email. If the TSE (Technical Security Equipment) is activated, the system automatically signs the receipt in the background.

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Print orders

All printouts from the shift—kitchen receipts, customer invoices, Z-reports—are added to the print jobs list. Here you can preview them and reprint receipts as needed or share them as PDFs.

Special workflows and shift schedules

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Three dots in the bottom right corner

The floating action menu in the bottom right corner of the table plan consolidates workflows unrelated to a specific table: to-go orders, bottle returns, and voucher sales. The "Send message" option only appears if at least one printer is configured, and the cancellation submenu requires cancellation rights. To-go orders are not available at the counter.

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Live overview of the shift

In the overview, tap on the shift card to see all actions chronologically—sales, tips, open tables. Use the three-dot menu in the upper right corner to generate an interim report, as long as the shift is running and your account has access to the entire shift.

There's a separate article for each workflow—recommended topics include logging in and out, starting and ending shifts, placing a new order, and detailed order processing. The app's overview menu also features a Servire AI chat that answers user questions in natural language.