Service
Tax-free allowance cancellation
Reverse any amount with cancellation reason + payment method — without referring to specific items.
Sometimes a complaint cannot be traced back to individual items—for example, a goodwill payment of €10 "because the service was poor today" or a retroactive discount. With the free cancellation option, you can book a freely selectable amount, specifying the reason for cancellation and the payment method.
Workflow
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Step 1
Tap the action menu in the bottom right corner of the table plan and select Cancellation. Then select Cancellation Allowance from the submenu.
An input dialog will open. Enter the amount (e.g., €10.00), select a cancellation reason (typically: Other complaint or goodwill, if specified by the owner as the cancellation reason), and the refund payment method (cash or card). Confirm.
The app prints a cancellation receipt showing the refunded amount, the reason for the cancellation, and the payment method. This amount is deducted from the day's sales and shown separately in the Z-report.
Use tax-free allowance reversals sparingly and only when no other reversal method is suitable. Frequent tax-free allowance reversals within the same shift appear suspicious to the tax authorities and may raise questions during an audit.
The reason for cancellation is a mandatory field — always select the reason that best describes the actual situation. A consistent explanation facilitates later evaluation and may be relevant for tax purposes.