Service
Cancellation for a freely selectable amount
Reverse any amount with cancellation reason and payment method — without reference to specific items.
Sometimes a complaint cannot be traced back to a specific item—for example, a goodwill payment of €10 or a retroactive discount. In such cases, you can use the cancellation menu to refund a freely selectable amount, specifying the reason for the cancellation and the payment method.
Workflow
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Step 1
On the table plan, tap the action menu in the bottom right corner and select Cancel. In the submenu, tap Enter Amount.
An input dialog will open. Enter the amount (e.g., €10.00), select a reason for cancellation and the refund payment method (cash or card). Then confirm.
You decide whether the receipt is printed, displayed as a QR code, or sent by email. The receipt shows the refunded amount and the payment method; the reason for the cancellation is stored internally but is not printed on the receipt.
This amount reduces sales and payment method in the Z-report. It does not appear in the cancellation overview of the Z-report — only cancelled items are counted there.
Use this cancellation form sparingly and only when no other form is suitable. Frequent cancellations of the same amount within the same shift may raise questions during an audit.
The reason for cancellation is a mandatory field — always select the reason that best describes the actual situation. A consistent explanation facilitates later evaluation and may be relevant for tax purposes.