Service Time Warning System

The table plan displays a small colored dot at occupied tables. This indicates how long the oldest unordered table at that table has been waiting. This way, you can see at a glance where you should check next.

Colors and thresholds

As long as the wait time is below the first threshold, no dot appears. After 15 minutes, the dot turns yellow—a good moment to ask about additional orders. After 30 minutes, it turns red: The table has clearly been waiting too long.

Both values ​​are merely guidelines and can be adjusted for each location in the web interface. Lower thresholds are appropriate for fast-food outlets, higher ones for more formal restaurants. In the latter, you can also disable service time notifications entirely.

What the point measures

The point is measured by the age of the oldest open order at the table, not the time since your last action. Once an order is settled or canceled, it is removed from the calculation. If no orders remain open, the point disappears. All devices display the same score—the point does not depend on who served the table.