Service
Service Time Warning System
The frame of each occupied table shows how long nothing has happened there.
The seating chart colors the outline of each occupied table according to how long it's been since anyone had a table there. This way, you can see at a glance where you should check next.
Colors and thresholds
Freshly ordered items are indicated by a green frame. After 15 minutes, the frame turns amber—a good time to ask about additional orders. After 30 minutes, it turns red: the table has clearly been waiting too long. Empty tables remain neutral.
Both values are merely guidelines and can be adjusted for each location in the web interface. Lower thresholds are appropriate for fast-food outlets, higher ones for more formal restaurants. In the latter, you can also disable service time notifications entirely.
What the traffic light measures
The time since the last order at this table is measured. A subsequent order resets the indicator to green—something has just happened. As soon as all orders have been settled or canceled, the table reverts to free. All devices display the same reading; the indicator is independent of who served the table.
Until summer 2026, the table plan measured the oldest open order, while the table search measured the most recent order placed—the same table could be colored differently in both places. Both now measure the same time.
The table search also color-codes the waiting time and lists the tables with the longest wait first. With many red tables, it's easier to keep track.
If red tables appear frequently in the schedule, the team is overloaded — a good moment to redistribute tasks.