Service
Send order to kitchen
What happens when you tap on Submit new order — and how to track the status of print jobs.
The central service button: "Submit new order" sends the selected items to the kitchen, bar, and counter. Behind this single tap are several steps: TSE signature, receipt printing per printer assignment, and cloud synchronization for other devices.
Send trigger
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Step 1
In the order view, all new items are marked with a green +1 symbol. Tap the black "Submit New Order" button (+N) at the bottom — N is the number of new items.
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Step 2
The app signs in a TSE-compliant manner, prints the receipts (kitchen, bar separately if configured so) and displays a green toast icon indicating that the order for table X has been successfully received.
Receipt printing per printer
Each item is routed to one or more printers according to its product group (e.g., "Hot Drinks," "Appetizers") — the owner defines this assignment in the web desktop. Conveniently, the coffee machine only prints hot drinks, and the kitchen printer only prints food.
If the receipt doesn't print, first check the printer (paper, power) and then the print job list (list icon in the upper right corner). A failed job will be listed there and can be reprinted.
Sending is final: once sent, the order is sent out, and the cooks begin. Incorrect order? Cancel it retroactively with a mandatory cancellation reason (TSE-compliant).