Card payment via terminal – Servire Handbook

Servire supports multiple card providers: SumUp (small terminal, Bluetooth), Adyen and Stripe (proprietary terminals), and Tap-to-Pay (iPhone only, no extra hardware required). Operation within the service is similar across all providers—terminal-specific steps are handled by the app.

Preparation

Before card payments can be made for the first time, the provider must be configured in the settings → Payment service provider (by the cardholder). For Tap-to-Pay, location services and Bluetooth must also be enabled.

Card payment in the service

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Step 1

In the summary screen of the statement, select the card payment method: credit card, SumUp, debit card (named depending on the provider).

Tap the large black button (e.g., "Bill €4.80"). The app will start terminal pairing—the device will beep if you're using SumUp, and the iPhone will display the card reader screen if you're using Tap-to-Pay. Hand the terminal or iPhone to the guest.

The guest holds their card or smartphone to the terminal. If successful, a green light indicates payment was successful. The receipt is printed, and the order is marked as paid.

Tip when paying by card

With SumUp and Adyen terminals, guests can enter tips directly on the device—the app automatically syncs the amount back. With Tap-to-Pay, you enter the tip in the service summary before settling the bill (received amount higher than receipt total).

If the Bluetooth connection is unstable (SumUp), briefly switching the terminal off and on again, or holding the iPad and terminal closer together, often helps. If the connection drops repeatedly, power the printer and terminal separately.

When paying by card, the amount is only recorded as paid after successful confirmation from the terminal — if the payment is cancelled or rejected, the order remains open, and you can start a new attempt with a different payment method.