Pay by card
How to start a card payment via card reader or Tap to Pay, and what helps in case of malfunctions.
If a payment provider is connected, the POS system initiates the card payment automatically: either at the card reader or via Tap to Pay directly on your smartphone. The amount, including tip , is sent to the terminal; you don't have to tap anything twice.
Prerequisite: The provider is connected to the Web desk and linked to a payment method: Connect payment provider. On your device, select the card reader or activate Tap to Pay: Register card reader, Set up Tap to Pay. Card payment is available in all plans.
Settlement: Tap on …settle. The cash register will display the amount and instructions, such as holding the card to the reader. After payment accepted, it will process the transaction and print the receipt.
Select card, enter tip : On the Payment screen, tap the card payment method, for example, Card. Tap the amount: For Card, only Total (incl. tip) is displayed. Everything above the bill is the tip.
Some card readers will ask the guest for a tip if you haven't entered one beforehand. The cashier will then add it.
If it doesn't work
Payment declined: The POS system will state the reason, such as insufficient funds or an expired card, an incorrect PIN, or a debit card only, which the merchant does not accept. Tap Close and let the guest pay another way. If the card requires insertion with PIN, this cannot be done with Tap to Pay; if a card reader is selected, the POS system will offer Pay at card reader.
Billing cancelled: Nothing has been processed. Tap bill again or choose a different payment method.
Card payment not possible: The device is currently unavailable, for example, without a card reader or with NFC disabled. Click Fix to access the relevant setting.
Card already charged: If you tap "settle" again after a problem, the checkout will check with the card provider. If the card has already been charged, it will process the payment instead of charging again.
Card payment pending or card payment unresolved: Follow the instructions in the notice and check the provider's portal using the transaction number provided. Do not attempt to collect this amount by card again.
A self-created payment method like EC card without a linked provider only processes transactions. You then debit the card at your own terminal. If a provider is linked, but no payment method is assigned to it, the POS system will issue a warning once per shift : Payment method does not trigger terminal.