Service
Cancel ordered items
Cancel individual items or entire parties before invoicing — with mandatory cancellation reason for TSE compliance.
Cancellations happen – incorrect entry, a guest changes their order, a glass breaks. Servire processes every cancellation in compliance with TSE regulations, including a mandatory cancellation reason and signature, so that the tax office can track every transaction.
Cancel individual items
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Step 1
Tap on the item in the order — the detail sheet will open.
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Step 2
Tap the three-dot menu next to the item name and select Cancel (in red).
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Step 3
Select the appropriate cancellation reason: Incorrect entry, reorder, breakage, defective goods, or other complaint. A cancellation reason is mandatory.
Cancel the entire party
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Step 1
In the party's three-dot menu, select Cancel (at the end of the list, marked in red). The cancellation reason submenu opens in the same way as for individual items.
Cancellation reasons can be customized by the owner in the web portal—for example, to have "broken glass" or "guest complaint" as fixed options. A consistent selection simplifies the end-of-month analysis.
Cancellations appear in red in the shift activity list and in the Z-report. Orders that have already been invoiced are NOT cancelled here—there is a separate cancellation workflow for that in the action menu.