Service
Choosing the right reasons for cancellation
Which cancellation reason is appropriate for which situation? The correct selection is mandatory for TSE compliance — and determines the subsequent evaluation.
Every cancellation in Servire requires a reason for cancellation—this is a legal requirement under the German Cash Register Security Ordinance (KassenSichV). The reason is stored in the TSE signature and can later be reviewed by the tax office. Choosing the right reason is more important than it might seem.
Standard reasons
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Cancellation submenu
In the cancellation dialog, you select from the given reasons — the appropriate reason depends on the situation.
Incorrect entry: A typo or accidentally selected item—typical when ordering. Order change: The guest has changed their mind and wants a different item. Breakage: Glass or plate broken, wine spilled—goods actually lost. Goods not OK: The guest complains about the quality (food cold, steak overcooked). Other complaints: Anything that doesn't fit into the other categories.
Why the election is important
In the Z-report and monthly statements, cancellations appear grouped by reason. The owner can see: How much is canceled due to incorrect entries? Frequent cancellations due to incomplete transactions? This indicates training or process problems. During tax audits, the cancellation rate per reason is evaluated—conspicuous clusters lead to further inquiries.
For recurring special situations, it's worth adding a separate cancellation reason to your web desk—e.g., "Employee discount," "Promotion," "Marketing contest." Speak with the owner if the standard reasons aren't suitable.
Cancellations without a plausible reason (e.g., always using "Other Complaint" for trivial errors) raise suspicion. The tax office suspects tax evasion in cases of numerous unjustified cancellations. Always choose honestly and consistently.