Service
Choosing the right reasons for cancellation
Which cancellation reason is appropriate for which situation? The correct selection determines the subsequent evaluation — and the traceability during an audit.
Every cancellation in the POS app requires a reason for cancellation. This reason is saved along with the cancelled item and thus remains permanently traceable. The reason itself is not included in the TSE signature—only the item name, quantity, and price are displayed there. Nevertheless, the selection is more important than it might seem.
Standard reasons
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Cancellation submenu
In the cancellation dialog, you select from the given reasons — the appropriate reason depends on the situation.
Incorrect entry: A typo or accidentally selected item—typical when ordering. Order change: The guest has changed their mind and wants a different item. Breakage: Glass or plate broken, wine spilled—goods actually lost. Goods not OK: The guest complains about the quality (food cold, steak overcooked). Other complaints: Anything that doesn't fit into the other categories.
Why the election is important
The reports show cancellations grouped by reason. The owner can see: How many cancellations are due to incorrect entries? Frequent incomplete cancellations? This indicates training or process problems. During audits, the cancellation rate per reason is evaluated—conspicuous clusters lead to further inquiries.
For recurring special situations, it's worth adding a separate cancellation reason in the web desk—e.g., "Employee discount," "Promotion," "Marketing contest." Speak with the owner if the standard reasons aren't suitable.
Cancellations without a plausible reason—for example, always using "Other Complaint" for trivial input errors—raise suspicion. Therefore, choose the reason honestly and consistently.