Service
Cancel entire order
Cancel an entire party at once — instead of each item individually. A mandatory cancellation reason is required.
If a guest cannot pay, leaves suddenly, or disputes the entire order, you don't need to cancel each item individually. Canceling the entire party reverses everything in one step.
Cancel the entire party
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Step 1
Open the order, tap the party's three-dot menu and select Cancel — at the bottom of the list, marked in red.
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Step 2
Select the reason for cancellation: Incorrect entry, reorder, breakage, goods not OK, or other complaint. Required field.
All items for that party are cancelled with a single TSE signature. A cancellation slip is printed, and the party is removed from the order. If there are other parties at the table, the table remains occupied; if there is only one party, the table becomes available.
Complete cancellation is only available for orders that have not yet been invoiced. If the order has already been paid for, please use the cancellation workflow in the Actions menu instead.
All cancellations appear in the Z-report under the "Cancellations" section, grouped by reason for cancellation. If cancellations become frequent within a short period, you should speak with the owner—it could indicate staffing or quality issues.