Service
Cancel entire order
Cancel an entire party or table at once — instead of each item individually. A mandatory cancellation reason is required.
If a guest cannot pay, leaves suddenly, or disputes the entire order, you don't need to cancel each item individually. Canceling the entire party reverses everything in one step.
Cancel the entire party
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Step 1
Open the order, tap the party's three-dot menu and select Cancel — at the bottom of the list, marked in red.
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Step 2
Select the reason for cancellation: Incorrect entry, reorder, breakage, goods not OK, or other complaint. Required field.
All items for that party are cancelled with a single TSE signature. A cancellation slip is printed, and the party is removed from the order. If there are other parties at the table, the table remains occupied; if there is only one party, the table becomes available.
For large orders with tips or discounts that are being disputed, complete cancellation works best — it cancels everything at once without you having to go through each item individually.
Complete cancellations appear in a separate section of the Z-report. If there are many complete cancellations in a short period (e.g., several per day), you should speak with the owner—it could indicate staffing or quality issues.