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Servire – The POS system for your hospitality business
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Add discounts

Offer percentage or fixed discounts — on individual items or the entire bill. Predefined values ​​from the owner or customized.

Discounts are available in three places in Servire: during the ordering process (in the item's detail dialog), in the order view via the three-dot menu, and during checkout in the summary screen. Which method is most suitable depends on the scenario.

Discount when paying (most common case)

Step 1

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Step 1

In the summary screen of the statement, tap the three-dot menu in the top right corner and select discount.

Step 2

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Step 2

The submenu displays the discounts configured by the owner (e.g., food voucher -€6.50, 5% discount, €5 discount) as well as individual discount for free entry of percentage or fixed amount.

Discount on individual items

In the order form, tap on an individual item, then in the item details, tap the three-dot menu and select "Discount". This method is useful if, for example, only the dessert should be discounted, while the rest of the menu remains at the regular price.

Individual discount with justification

When you select an individual discount, a dialog box opens with a percentage or amount tab, a reason selection (e.g., regular customer, complaint, employee), and a save button. The reason is recorded along with the discount—important for accounting and later analysis.

Predefined discounts from the owner are often the better choice because they have consistent names. If you frequently have the same special case (e.g., "Staff discount 30%"), ask the owner to enter this value into the webdesk—then it will be available to everyone.

Discounts are shown separately in the Z-report and the TSE signature — in compliance with tax office regulations. Do not cancel an invoiced order solely to retroactively apply a discount — instead, use the separate cancellation workflow with the cancellation reason "Discount granted retroactively".