Online orders at checkout
Where online orders appear in the checkout, how you can see if they are paid for, and how to process and complete them.
Online orders come from your order page or website, via QR code at the table, from the order terminal, and from delivery services. They automatically appear in the POS app and are printed, on iPhone, iPad, and Android devices.
Prerequisite: You set up guest orders in the Web desk : Setting up guest orders. Printing is done by the print center or a cash register with Print online orders ( Print online orders at the cash register ).
In the order list
Find online orders
Open the order list in the top right corner. At the very top, under online orders, you'll find all online orders, sorted by pickup time. Each line lists the origin, pickup number, table or delivery service order number, guest, and pickup time, followed by the item.
Paid – paid online, at the order terminal or with the delivery service, or already collected at the checkout.
Collect €12.90 – the guest pays upon collection. Tapping on the line opens the statement.
Waiting for acceptance – this will also be displayed as long as the order has not yet been accepted.
A number next to the list icon in the upper right corner counts the online orders in the list. The search also finds them by guest name and delivery service order number; however, filters by department and employee do not apply here.
Call and close
You can open the menu for a row by tapping … or by long-pressing. On Android, you can also tap a paid order. If the order has a pickup number, you can call up the guest with Ready for pickup — Call up guest, then with Call up again. Once it's paid for, you close it with Completed: It disappears from the list and the pickup display. On iPhone and iPad, swipe right to call up an order and left for Completed.
With Cash On, an order remains on the waiting list until it is paid for, even if the kitchen has already finalized it on the kitchen monitor.
A paid order remains on file until Completed, at the latest 8 hours after receipt. If the kitchen staff closes it on the kitchen monitor, it also disappears.
If you don't need online orders displayed on a particular device, such as an operator's mobile phone, go to Settings → General in the View section and turn off the Online orders in order list switch. The orders and their numbers will then be removed from that device.
On the receipt
Order slips for online orders display ONLINE ORDER or ORDER TERMINAL at the top, followed by PAID or PAYMENT ON COLLECTION in large print, along with the collection time and the customer's name. For delivery services, the customer's name and order number are shown instead. A printer with the Online Orders setting is used to print a single receipt for the entire service: Specify what a printer prints.
Paid online: what's different
Non-changeable – you cannot change an online paid guest order at checkout, nor can you cancel individual items.
Do not contact – the Contact tile is blocked, the order has already been paid for.
Complete cancellation only – when canceling, all items are selected, and the checkout displays Guest order – will be fully refunded to the guest. The money is returned via the payment provider. See Canceling already processed orders.
Payment upon collection
If the guest has selected "Pay on site upon pickup," you process the order normally via Cashier. Any tip the guest selected when ordering is pre-filled and marked requested by guest. You can change or delete it.