Service
Servire AI Chat (Support Assistant)
Question about a function? The built-in AI chat in the account provides direct assistance with specific instructions and operating tips.
Instead of flipping through the manual or calling support, ask the Service AI chat directly. It knows the app's functions, explains processes, and provides concrete step-by-step instructions.
Open chat
In the overview, you'll find the entry "Service AI Chat". Tapping it opens the chat window. Ask your question in free speech—the answer usually comes within seconds. Start a new chat using the pencil icon in the upper right corner.
Typical questions
Examples: "How do I cancel a processed receipt?", "Where can I find the Z-report?", "Why isn't my printer working?". The official manual documentation serves as the knowledge base.
The assistant also accesses your restaurant's live data: orders, current shift and shift history, items including allergens, payment methods and tax rates, printer status, cash register, as well as areas and tables. It can answer questions like "Which items contain gluten?" directly from your own data.
Each restaurant has a daily inquiry budget. Once this is used up, inquiries will only be available again the following day. No upgrade is necessary: the chat function is available in every subscription.