Service
Understanding table colors and status symbols
The frame, surface area and a small symbol reveal at a glance how it stands at each table.
The seating plan communicates a lot without words. The frame shows how long a table has been waiting; a small symbol above it explains why it needs attention.
The frame is the traffic light.
An empty table remains neutral: light background, thin light border. As soon as a party orders, the border turns a deep green. If nothing further happens, it changes to amber after 15 minutes and to red after 30 minutes. The time since the last order at that table is measured—a subsequent order therefore resets the indicator to green. A table with "Pay Later" is counted like any other occupied table.
If you assign a custom color to a table in Web Desk, it will retain that color as its surface—the traffic light will then exist solely within the frame. Tables without their own color will subtly incorporate the traffic light color as a tint, ensuring that the frame and surface never diverge.
The symbol explains why
A small pill sits atop the tile. It always indicates only one condition, namely the most urgent one. The bell represents a course that the kitchen has reported as ready but has not yet been served; this is the only instance highlighted in color because the food gets cold while sitting out. The clock appears when a requested course has been in the kitchen too long—the number next to it indicates the minutes. Two people signify multiple parties at the table; the number indicates their number.
The clock requires your kitchen to report "finished" via the kitchen monitor. Without this feedback, every dish ordered would remain in the kitchen indefinitely, and the clock would be permanently on every table—therefore, it remains off.
Amount due
Below the table name is the outstanding balance for the table, i.e., the total amount owed by all parties. When a party settles their bill, this amount decreases accordingly; when nothing remains outstanding, it disappears along with the table name.
On the iPhone: zoom in first.
On the iPad, everything is always displayed on the tile. On the iPhone, the tables are too small for that: When zoomed out, you see the traffic light, the table name, and a small empty pill icon indicating that something is pending at that table. The symbol, number, and total appear as soon as you zoom in on the table plan—by double-tapping or pinching.
The goal is a green room. Unlike a warning light, which appears on its own at some point, every table can be brought back to green through action: serving, asking questions, settling accounts.
You can set the thresholds in the web desk under Settings → Restaurant; the default settings are 15 minutes for amber and 30 minutes for red. You can also completely disable the service time indicators there if needed – then the outline of occupied tables will remain a single color.