Service
View existing orders
What has the table ordered so far? How much is the bill? You can see everything at a glance by tapping again.
Once an order has been placed at a table, it will be highlighted in orange on the table plan. Tapping again will not display the menu, but rather the current order with all items, parties, and the total amount.
How to open the order
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Step 1
On the table plan you will see all occupied tables outlined in orange — possibly with a small dot (service time indication).
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Step 2
Tap the table. You will see the order broken down by party with all items and prices, plus the total amount.
What the buttons mean
At the top of each party section are three symbols: the plus sign adds more items, the euro symbol starts the billing process, and the three dots open the options (move, split, cancel, change number of people). These symbols appear for each section if there are multiple parties. In the top right of the navigation bar, there is exactly one button with a person symbol: this creates another party and opens its menu directly.
Not all buttons are always visible. For to-go orders, the button in the navigation bar and the euro symbol in the section header are omitted. For orders with multiple courses, the plus sign is omitted, and for canceled orders and in the preview, all three symbols are hidden.
The dot on the table indicates how long the oldest open order at that table has been waiting: yellow after 15 minutes, red after 30 minutes. Both thresholds are adjustable per location, and the dot only appears when service time indicators are enabled.
Existing orders can be expanded or edited at any time — until they are invoiced. After invoicing, they are only accessible via the shift activity list or the cancellation workflow.