Service
Cancel from previous shift
Open a completed shift and subsequently cancel orders — TSE-compliant with offsetting entry in the current shift.
Complaints often come in days later: a guest contacts you on Monday to say their Friday bill was incorrect. Instead of manipulating the old shift (which isn't possible – it's TSE-sealed), you make a counter-entry in the current shift.
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Step 1
On the table plan, tap the action menu in the bottom right corner and select Cancel. In the submenu, tap Select Shift.
The app displays a list of recent shifts with dates, employees, and total sales. Tap the shift containing the order you wish to cancel. The order list for that shift will open—select the affected order as you would when canceling the current shift.
You select the cancellation reason as usual from the mandatory submenu. The offsetting entry is recorded in the CURRENT shift—the old shift remains unchanged. In the Z-report of the current shift, the cancellation appears as a negative entry with a reference to the original entry.
For cancellations of very old shifts (several weeks back), speak with the owner and tax advisor — some shifts may already have been transferred to the accounting system, and a cancellation requires an adjustment of the tax return.
Cancellations from older shifts are TSE-signed in the same way as regular cancellations. They appear in the daily report of the current shift, but are traceable by source: Shift XYZ.