Service
Cancel from previous shift
Open a completed shift and subsequently cancel orders — TSE-compliant with offsetting entry in the current shift.
Complaints often come in days later: a guest contacts you on Monday to say their Friday bill was incorrect. Instead of manipulating the old shift (which isn't possible – it's TSE-sealed), you make a counter-entry in the current shift.
Select predecessor layer
Schritt 1 von 1
Step 1
On the table plan, tap the action menu in the bottom right corner, select Cancel, and then Past Shift.
The screen is called Shift History and always displays exactly one calendar month, the current one by default. You can change the month using the filter button in the upper right corner; if there are no shifts to display, the message "No shifts in the specified month" appears. Each row shows the day of the week and date, the start and end times, and the duration as a badge. If a shift runs through midnight, the end day of the week is also shown next to the time. Tap on the shift with the order you want to cancel and select the affected booking, just as you would when canceling the current shift.
You select the cancellation reason as usual from the mandatory submenu. The offsetting entry is posted to the currently active shift—the old shift remains unchanged. This requires the "Cancellations" permission for the menu and the "Invoicing" permission; otherwise, a message indicating the lack of authorization will appear.
For cancellations of very old shifts (several weeks back), speak with the owner and tax advisor — some shifts may already have been transferred to the accounting system, and a cancellation requires an adjustment of the tax return.
Cancellations from older shifts are signed with the same TSE as regular cancellations and appear in the report of the current shift. The report does not show any reference to the originating shift; the link is established internally via the original transaction and its invoice number.