Settings
Manage cancellation reasons
This is how you define the selection of cancellation reasons that employees choose when cancelling an order — a requirement according to KassenSichV.
According to the Cash Register Security Ordinance, every cancellation must be provided with a reason so that it remains traceable why a previously booked item was cancelled. When cancelling in the POS app, your employees select the reason from the list you maintain here. For cancellations of already processed orders and for cancellations of tax-free allowances, there is also an Other option where free text can be entered.
Standard reasons at every restaurant
For each new restaurant, the system automatically creates five standard cancellation reasons:
- Other Complaint — generic fallback
- Food Not OK — food returned, complaint
- Breakage — glass broken, dish damaged
- Reorder — guest changed their mind
- Incorrect Entry — employee made a mistake in the booking
Add your own reasons for cancellation
Open Settings → Restaurant → Cancellation Reasons and tap the + icon. Enter a name and decide whether the reason is active.
Meaningful personal reasons
Examples from real-world scenarios: Reason for trying (free sample), Testing/Training (evaluation of new employees), Personal consumption (shift snack), Guest leaves (left before being served). Keep the list manageable—8 to 10 reasons is a good maximum.
Sort, edit, disable
You can sort the reasons in the overview using drag and drop. This order applies to the list in the web desktop; the POS app displays the reasons unsorted. Edit and Delete options are available via the three-dot menu to the right of a reason. A reason is deactivated in the edit dialog using the Active switch; inactive entries are marked accordingly in the list. Note: Inactive reasons only disappear from the selection when canceling invoiced orders. They remain visible in the other cancellation menus of the POS app—to completely remove a reason from there, simply delete it.