Create a reservation at the checkout: Servire Handbook

If you accept a reservation by phone or at the counter, you enter it directly into the cash register. It is immediately confirmed; if an email address is provided, the guest receives a confirmation.

Prerequisite: Reservations are available in the Max tariff if the Reservations module is activated in the Web desk (status Active in the header of the Reservations page).

Step 1 of 5

Open form

Tap + in the top right corner and select Reservation. It's quicker from the timeline (tap an empty space) or the floor plan – then the table and time are already entered.

Step 2 of 5

Register guest

First or last name is sufficient. A phone number or email address is required if configured that way in the Web desk . Selecting "Select Guest" imports a guest from the guest management system, including their contact information; the page will then display "Guest Profile Linked." Without an email address, the guest will not receive a confirmation.

Step 3 of 5

Select a date

Select Date and From. The system calculates the To duration based on the booking time for this group size; if you change the start time, the end time will change accordingly. The Free Times option allows you to set the time with a tap and only displays times that end before the end of the reservation period. Use − and + to adjust the number of people.

Step 4 of 5

Select table (optional)

Under Table (optional), you select one or more tables – either as a list or in the ** table plan** (Android: floor plan). The capacity is displayed below; if it's insufficient or the tables are located in different areas, the system will warn you. If you leave the field blank, Servire will assign a suitable table.

Step 5 of 5

Add details

Occasion (Birthday, Anniversary, Business, Other), Allergies/Intolerances, Guest Notes, and Internal Notes will later appear as icons in the book and on the table. Under Source, you record whether the guest called (Phone) or was there in person (In Person). Tap Create.

If it doesn't work: If the table is already occupied at that time, the system will report Table conflict: already reserved at that time and will not save the reservation. If the reservation does not fall entirely within the opening hours, Outside opening hours will appear. On a day when the restaurant is closed according to the opening hours, the form will warn you in advance. The system does not accept reservations for past days.

Limits from the online settings do not apply at the point of sale: As an employee, you are allowed to exceed group size, minimum lead time, and booking window limits. You can therefore enter large groups at any time.