Check voucher and pay out remaining value
Check the remaining value and validity of a voucher and pay out the remainder in cash if necessary.
If a guest asks how much is left on their voucher, you check without a table or a receipt. The information desk doesn't enter anything.
Step 1 of 2
Check balance Open
Tap the round … button, then Voucher and Check balance.
Step 2 of 2
Enter the code
Scan the QR code, read a gift card via NFC, or enter the code. You will see the remaining value, valid until, and in the history, your purchases and redemptions.
Check balance only appears if the Voucher entry is enabled in the Web desk : Set up action button.
Pay out residual value
Requirements: Payouts require the right to **cancel item ** and an internet connection. This only works with active, unexpired multi-purpose vouchers, and always in cash. With an active cash register, the system checks if there is enough cash on hand.
Pay out balance
If the business wants to refund the remaining balance as a gesture of goodwill, tap Pay out remaining balance below the balance. Optionally, select a reason and the receipt, and tap the button with the amount. Dispense the money from the cash register.
The voucher is then used up. The payout is a separate receipt and cannot be cancelled.
If a voucher has already been redeemed, the sale cannot be canceled. The POS system will then direct you to Refund Balance. With guest management, you can also refund a guest's balance directly from their guest record.