Google Reserve and company profile
Here's how to show your restaurant on Google Maps, let guests make reservations, and keep your opening hours up-to-date on Google.
In the Web desk under Settings → Integrations → Google you connect two things: Google Reserve (guests reserve directly from Google Maps, without commission) and your Google Business Profile (opening hours and special times are only maintained in Servire).
Prerequisite: Google is in beta and only visible to approved restaurants. For Google Reserve, you need the reservation module (Max plan), reservation times (your own or like opening hours), and complete information including name, address, and phone number. For the business profile, you need a Google account to manage your profile on Google.
The two cards
Google Reserve and Google Business Profile
Each card displays its status in the upper right corner and the next steps below. Google Reserve – As long as Google hasn't yet activated the connection, it will say Not yet available; you can sign up for notifications by clicking Notify me. Afterwards, you activate the connection by clicking Turn on. If information is missing, Check details will help; if Google can't find your restaurant, you can select the appropriate listing from Google Maps using Search Google listing. After the transfer, it takes Google up to two weeks for your restaurant to appear (Waiting for Google, then Visible on Google). Google Business Profile – You log in to Google with Connect with Google and select your restaurant's listing. If someone changes your opening hours on Google, the card will show Google made a change; you decide whether to accept or discard the change. Disconnect ends the synchronization; your Google listing will remain as it is.
quota for Google
If your restaurant is visible on Google, open the quota dialog in the Google Reserve map menu ⋮. Next to it are Preview, History, Pause and Turn off.
Google Quota Dialog: Availability determines how much of your property Google is allowed to allocate. The rest remains for phone bookings, walk-ins, and your own website. - Full Availability – Google sees the same information as your own reservation page. - Quota – Google sees no more than the number you specify per time slot. Only bookings made through Google are counted. A time slot is a segment of your reservation time, for example, 6:00 PM–6:30 PM. - Tables per Time Slot / Place Settings per Time Slot – the maximum number of bookings or guests allowed through Google. If left blank, only the other number counts; if both are set, the narrower limit applies. Limits - Largest Group – Google cannot book larger groups. The maximum is 10; this is Google's limit. - Report Areas to Google – Guests also select the area on Google, for example, the terrace. This is disabled by default; Google recommends leaving it disabled. What Google would see – Load preview shows the available seats for each time, as Google would receive them on the next synchronization. If neither reservation times nor opening hours are specified, the dialog box above indicates this – without them, Google cannot offer any information.
You can set reservation times and upper limits for online reservations under Times and Capacity. Google bookings appear in the POS and Web desk with the source Google.