Service
Read and find the Z-report
The Z-report is the end-of-shift cash register report. It is generated automatically when you end your shift. It shows sales, taxes, payment methods, tips, cancellations, and the cash balance. If the shift is still running, the same report is called the X-report.
For the tax office, every Z-report is a cash register closing statement. The report itself is not signed by the TSE (Technical Security Equipment), but rather the individual entries within it. The header contains your TSE's serial number and the transaction numbers.
Z, X and employee report
All three reports show the same shift. The Z-report concludes the shift and is assigned a number. The X-report is the same report as an interim report: without completion, without a number, and without any effect on the tax office. The employee report only shows the entries made by a service employee.
What's inside
At the top are your operational data, the report number, and the shift times. The number is per location, not per device. Therefore, multiple iPads share the same number sequence.
- •Summary: Sales, cash flow, target and actual cash balances, cancellations and discounts at a glance
- •Sales, per tax rate, including net, tax and gross
- •Non-taxable transactions: sold vouchers, deposits, tax-free tips
- •Transition: Why revenue and cash receipts are different. Voucher sales and deposits are added, redeemed vouchers are deducted.
- •Payment methods, each type with and without tip
- •Cash: how the required amount is calculated and, once counted, the cash balance.
- •Staff: Tips per server, cash and card separately
- •Cancellations and discounts per reason. Also, item groups, deposits, and guest fees, if applicable.
Cancellations and discounts are always shown in the report, even if none were actually applied. The empty line with €0.00 is proof that nothing was cancelled.
Cash: Debit, Actual, Difference
The target amount is the money that should be in the till: opening balance plus cash receipts, plus or minus cash book entries, minus tips paid out, minus any deductions. Once you have counted, the target amount, the counted amount, and the difference are listed below.
A discrepancy doesn't block anything. Servire automatically records it in the cash book, as a surplus or a shortage. How to count and perform a recount is explained in the articles on cash reconciliation.
Find report again
In the POS app: Open the overview, select shift history from the menu, and tap the shift. The list will show "Z-report generated" with options to share and print. A reprint will be marked "COPY" at the top.
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In the web desk
Click on "Documents" on the left, then the "Z-Reports" tab, and select the time period at the top. Download the PDF from the row on the right.
In the web interface, under Settings, Restaurant tab, you can configure whether the report is automatically printed at the end of a shift. Under Report Details, you can activate four sections: Billing Units, Average Guests, Item Groups, and Tips per Server. These are disabled by default and only affect the printout. All data is always saved.
If the report generation fails, the shift will still end. The server will retrieve the report shortly afterward. Check the next day in the web desk under "Receipts." If it's still missing, contact support: You cannot manually enter a cash register closing report.