Edit reservation and set status
The reservation card: greet the guest, seat them, close the reservation, cancel it, or mark it as a no-show.
Tapping on a reservation opens its menu. At the top are the status and menu items …, below which are the lines Time, Number of People, and the table with its section, for example, Restaurant 4. These are followed by the Guest, Details, and History & Mail menus.
Prerequisite: Reservations are available in the Max tariff if the Reservations module is activated in the Web desk (status Active in the header of the Reservations page).
Tapping on the time or people opens the edit form, tapping on the table allows you to select a table in the room plan.
The journey of a guest
Pending – an online request that you still need to confirm.
Confirmed – the guest is expected.
Arrived – the guest is at the door, but does not yet have a table.
Partially seated / Seated – part or all of the group is seated.
Completed – the visit is over.
The next steps are shown below as buttons, such as Confirm, Mark as Received, Place, or Complete – one on a smartphone, two on a tablet. Everything else is explained below.
Seat – seats the guest at their table. | Open Table – jumps to the order at the guest's table (requires an ongoing shift).
Select table – assigns a table or moves the guest. The status remains.
Edit – opens the form.
Revert to Confirmed – undoes an accidental arrival or placement.
Cancel, No-show, Delete
Step 1 of 2
Cancel
In the Cancel Reservation form, under Reason for Cancellation, select an option such as Guest canceled, No response, Unable to attend at short notice, Double booking, or Restaurant closed. Under Other Reason, type in the reason yourself. Selecting Notify Guest by Email will send the guest a cancellation notice. Confirm the Cancel Reservation below.
Step 2 of 2
no-show
This marks the guest as not having arrived; this is added to their guest statistics. If the reservation is still in the future, the system asks Mark as No-Show?; confirm with No-Show or cancel. Once the guest has Arrived, there is no longer a no-show – the guest has already arrived.
Reactivate: Cancelled and no-show reservations can be reactivated with Reactivate (then Confirmed), and completed reservations with Reopen. If the guest has received a cancellation email, the system will indicate this – in that case, inform them yourself. If the table is already occupied, reactivation will not work.
Delete permanently removes a reservation. For cancelled appointments, cancel is usually better because the booking history is preserved.
Who is authorized to: Cancel, no-show, and delete reservations require the permission Cancel and delete reservations; without this permission, the three entries will be missing. The owner always has this permission. They assign these rights in the Web desk: Employee permissions in detail.
Guest, details and history
Step 1 of 2
Guest
Below the name, it shows how many times the guest has made a reservation, for example, 1 reservation, and, if applicable, how many times they have canceled or failed to show up. Below that are Phone and Email. VIP Guest and Blocked appear as badges next to the name. With Block from Online Reservations, the guest can no longer book online; for this, you need the Manage Guests permission.
Step 2 of 2
History & Mail
Open the History & Mail tab (Android: History and Mail): Here you'll find every status change with the time and employee (otherwise No status changes yet.) and every email to the guest, such as Confirmation or Reminder, indicating whether it was delivered or if delivery is delayed. Above this, under Details, you'll find information such as Source, Guest Request, and Confirmation Code.
If automatically close reservations is enabled in the Web desk , Servire will close reservations of arrived guests automatically after their end time – without sending an email to the guest.