Working with collection numbers

Who gets a number

Every order without a table assignment that isn't a delivery receives a collection number: counter and express checkout orders, orders placed at the ordering terminal, and online orders for collection. Whether the guest takes the food away or eats it in is irrelevant—the crucial point is that there's no table through which you can track them.

Table reservations are intentionally not assigned a number: the table itself serves as the identifier. Gift voucher sales are also not assigned a number.

The service process

The number is assigned when the order is placed and immediately appears on the kitchen order slip and the guest's receipt. On the pickup display, it appears on the left under "Being prepared." As soon as the food is ready, you indicate it's ready for pickup—the number moves to the right, a signal sounds, and the guest approaches the counter. Once they arrive, you mark the order as picked up, and the number disappears.

Call up the guest

There are two ways to do this, depending on how your business operates. With a kitchen monitor: tap on the order card and select "Ready for pickup." Without a kitchen monitor: open the order menu in the POS app via the three dots and select "Ready for pickup, call guest."

Reload

If the guest doesn't arrive, you can call the number again. It will move back up on the display, the beep will sound again, and the display time will restart. You'll find this entry in the same menu as the first time you called it.

If the guest doesn't come

If an order number ready for pickup is not marked as picked up, it disappears automatically after the set display period. The order remains in the order list, but the billing is not affected. An order that is still being prepared, however, remains on the list—even with long preparation times.

cancellation

If you cancel an order, its number immediately disappears from the collection display. The number itself is not reassigned; the counter continues to run.