Billing not possible: item without item group

Every item needs a category, for example, Drinks or Food. This determines the tax and the line item on the receipt. If it's missing, the cash register cannot process the item legally and will abort the transaction before any entry is made or a card is charged.

The report

When processing payments, both at the table and at the counter, the following message appears: "Cheesburger does not have an item group and therefore cannot be processed correctly. Please assign an item group in the menu of the web portal and then re-enter the item." Instead of "Cheesburger," the affected item is displayed.

Here's how to fix it

• •

  In the Web desk , open menus, find the item and open it.

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  Under Product Group, select the appropriate group and check the tax rates. Save.

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  At checkout, cancel the affected item and rebook it: Cancel ordered item. The original item will retain the error; only the newly booked item will be billed.