Reservations: Confirmation and emails
Configure confirmation type, reminder emails, mandatory fields, no-show protection, and automatic completion.
In the Confirmation & Emails tab of the reservation settings, you decide whether online reservations are valid immediately, when guests are reminded, and what happens after the appointment. To do this, open Reservations → Gear icon → Confirmation & Emails.
Prerequisite: The Reservations module is part of the Max plan ( change plan ). An assistant will guide you through the setup process the first time you open it.
Confirmation of reservations
Choose confirmation type
Automatically confirm reservations – Online reservations are valid immediately; the guest receives confirmation directly. Manually confirm reservations – Every online reservation arrives as a request (Pending) and awaits your confirmation. The table is already reserved during this time. Automatically confirm up to a group size of… – Small groups are valid immediately; larger groups arrive as requests. You enter the limit under Auto-confirm up to group size. Reservations made by your staff are always confirmed.
Reminder emails
Reminder before the appointment
With Activate reminder emails, guests with an email address will automatically receive a reminder before their appointment – only for confirmed reservations. Reminder X hours before sets the time, for example, 24 hours.
Required fields for manual reservations
Request by phone or email
This applies when your employees create a reservation at the POS or Web desk . A name is always required. Reservations cannot be saved without a phone number or email address. Walk-ins and online reservations are exempt.
No-show protection
Automatic blocking of no-shows
If a guest fails to appear a certain number of times, they will be automatically blocked from making online reservations. An empty entry means they are not blocked. Your staff can still make reservations for blocked guests, and you can remove the block on the reservation card by clicking Remove Block.
Automatic completion
Automatically complete reservations
If the switch is activated, Servire closes reservations for arriving guests after the scheduled end time plus Waiting time after reservation end (min.), and the table becomes available again. Without this option, your team handles this, and the table remains occupied until then. Confirmed reservations without a recorded arrival are closed no earlier than the following day. Keep waitlist (min.) – this is how long a notified waitlist guest has to wait; after that, their entry expires. No-show after (min., 0 = off) – if no arrival is recorded, Servire marks open requests and confirmed reservations as no-shows for that many minutes after the start time. This automatic feature is off by default; record arrivals in a timely manner if you use it.
Servire checks every five minutes. Open orders and payments remain unchanged, and guests do not receive an email for automatic status changes.