Collection numbers: Solving problems
The most common issues surrounding collection numbers and collection displays, and what's behind them.
An order does not receive a number.
If a table is assigned, this is intentional: the table serves as the identifier. Deliveries and voucher sales also do not receive a number. Otherwise, Activate pickup numbers is likely disabled: Set up pickup numbers. Activation takes effect with the next order. Without internet access, the POS system does not assign a number. The sale still goes through, and the POS system displays No pickup number.
The guest is standing there, you can't find the number
Open the order list. Online orders and orders from the ordering terminal are listed at the top under Online Orders, paid orders from the cash register under Pickup Numbers, and pending orders under ** shift Orders**. Alternatively, type the number into the order list's search field.
The collection display remains empty.
A displayed number disappears after a set time, preset to 15 minutes. An order being prepared disappears after four hours, and a pre-order four hours after the desired pickup time. Therefore, the display is empty in the morning, even if numbers were left open yesterday. If it says Pickup numbers are off, activate them using Activate pickup numbers. This button is only available outside of full-screen mode; otherwise, it can be found in the Web desk under Settings → POS.
The number will not turn green
The guest will only be called when all item in their order are at least ready for pickup, including any items ordered separately. If the kitchen only marks part of the order as ready for pickup, the order number will remain under being prepared. item not displayed on the kitchen monitor, such as drinks from the counter, will not delay the call.
No beep
The browser will only play a sound after someone taps or clicks the display. So, after setting it up, tap it once. Also, check the Sound switch in the pickup display settings and the device's volume: Setting up the pickup display.
"Connection interrupted" on the display
The device has no internet connection. The last digits are displayed. Check your Wi-Fi connection; the message will disappear automatically once the connection is restored.
Two guests have the same number
Often, one of these is an old process that no one has marked as collected, or the count has reset to 1 after 999. Close the old process with Completed. Typing Completed when dispensing keeps the display and list clean.