Setting up automatic shifts
Set the start, end, maximum duration, and inactivity rule for your shifts.
In Web desk → Settings → POS, open the Automatic Shifts section. Click on the pencil icon.
Select automatic
Start automatically starts shifts at the scheduled times. End automatically ends them after the scheduled end time. End on inactivity adds a rule for longer periods without bookings. End after maximum duration ends a shift after the selected number of hours at the latest, regardless of the shift times.
Set shift times
Set weekdays and times
Open the second dialog box by clicking the pencil icon next to Shift Times. Select the desired days of the week and enter From and To. Use + to add further time slots, for example, for lunch and dinner service. Times past midnight are possible, for example, 18:00 to 02:00. A continuous operating day is 08:00 to 07:59. Each time slot is a separate shift: At the end of a slot, the shift ends, and the next slot immediately starts a new one, even if they are adjacent. Save the times and then the main dialog box.
Stop on inactivity
Under End after inactivity of, select a duration between 15 minutes and 12 hours. When may it be ended determines whether the rule applies Anytime or Only outside of shift hours. Shift hours must be defined for the latter option.
End after maximum duration
Enable End after maximum duration and select a duration between 6 and 48 hours under Maximum duration; the default is 24 hours. The shift will end after this time at the latest, even without defined shift times and regardless of the inactivity rule. This ensures that no cash register remains open for more than one day.
Manual control is allowed
Allow manual shift control appears when automatic start and at least one automatic end rule are active. If you disable this option, staff can no longer manually start or end shifts. If you manually end a shift before the scheduled end, the schedule remains active: no new shift will start in the same time slot, and the automatic shifting will resume as usual in the next time slot.
What happens during automatic termination
Open orders are set to Pay Later and remain billable. The cash register count is skipped and can be completed at the next manual shift start. A shift without any transactions is discarded. Automatically started shifts are assigned to the owner. The owner receives an email explaining the reason for the shift's end.
The automatic system checks the rules every five minutes. Therefore, the start and end times may be slightly later than set.
Plan time slots of at least 15 minutes. For daily routine: start and end shifts.
End after maximum duration
In addition to shift times and inactivity, there is a third limiter. The End after maximum duration switch ends the shift after the selected duration at the latest, regardless of shift times and inactivity. Under Maximum duration, you can choose between 6 and 48 hours.
This is a safeguard against the shift that remains open after closing time and mixes the sales of two days.
How to read time windows
Each time slot constitutes a separate shift. At the end of a slot, the shift ends and the next one starts immediately—even if the slots are directly adjacent. A slot from 8:00 to 7:59 therefore represents a full workday as one shift.