Setting preparation time and "Busy"
This is how you determine how long your kitchen needs for online orders and adjust pickup times when it gets busy.
The preparation time determines the earliest pick-up time guests can choose. Servire informs delivery services of this time when the order is ready upon acceptance. The same time is printed on the kitchen slip.
Prerequisite: Guest orders are included in the Max plan. The Online Orders section is accessible to users with the employee rights Use Web desk and Manage Online Orders.
Open preparation
In the Web desk, under Online Orders in the page header, click on Preparation, e.g., Preparation 30 min. The button is available in both tabs.
Basic time
Under Preparation Time, enter how many minutes your kitchen needs to prepare an online order (0 to 240), and click Save. For pickup via the link and website, the earliest pickup time will be determined by how long after the order was placed. 0 = no waiting time; delivery services will then not receive a time notification.
Busy
If it gets busy, click on +10 min, +20 min, or +30 min. The surcharge applies immediately and for 60 minutes to the pickup link, website, and new delivery orders. The page header will then display, for example, Preparation 30 + 20 min · until 7:45 PM. Clicking again restarts the 60-minute period, while Exit deactivates it immediately. When selecting a pickup time, customers will see the message Currently very busy – earliest pickup….
"Busy" at the cash register and kitchen monitor
The Busy button is also available in the POS app at the top of the order list and at the top of the kitchen monitor, allowing the entire team to activate the surcharge. It appears automatically as long as pickup via guest orders or a delivery service is enabled.
Step 1 of 2
At the checkout
Tap Busy at the top of the order list. Under More time for online orders – applies for 60 minutes, select +10 min, +20 min, or +30 min. If a surcharge is in effect, the button will display, for example, +20 min · until 7:45 PM; End will deactivate it.
Step 2 of 2
In the kitchen monitor
Tap Busy at the top of the kitchen monitor and select +10 min, +20 min, or +30 min. If a surcharge is running, the button will display, for example, +20 min · until 7:45 PM; End turns it off. On smaller screens, it's an hourglass icon.
Target time of the kitchen and statistics
Preparation time applies only to pickup times and delivery services. You can separately set when a menu item turns yellow in the kitchen monitor using the Green until setting in the Hub; this value is used by the statistics as the target time. Whether the promised pickup times are met is shown under Statistics → Service & Guests in the Pickup section (Ready on time). How long the kitchen takes for each item is shown there under Kitchen: Evaluate kitchen times.
If the kitchen is simply full, "Busy" is sufficient. If no new orders should be received at all, select Pause Acceptance: Manage and refund guest orders.