Printer not found
What the printer search reports, how to allow network access, and how to add a printer via IP address.
The search simultaneously queries the network for receipt printers via multiple channels. While it's running, the display shows "Searching...". If the results remain empty, the POS system provides an explanation and a helpful button.
No access to the local network
If network access is denied, the search on iPhone or iPad will display "Servire is not allowed on the local network." Tap Grant Access and allow access. On Android, the message No access to the local network appears before the search, along with a button Go to device settings. Allow Nearby devices there.
Under Settings → This Device, the device wizard guides you through all the permissions the cash register needs.
No network
If the device is not connected to a Wi-Fi network, the POS system will offer the option to Open Wi-Fi settings. Connect it to the same network as the printer.
Nothing found
Step 1 of 2
Search again
Check if the printer is turned on and connected to the network, and tap Search again. If that doesn't help, tap Add printer by IP address.
Step 2 of 2
Enter IP address
Enter the address from the printer's self-test, for example 192.168.1.50, and tap Next. Then set it up as if it were a discovered printer.
Check the printer type: After Add printer via IP, the POS system will select a printer type. Check it: on iPhone or iPad it will say Network printer (ESC/POS), on Android it will show the last used type. For Epson, select the printer series.
The cash register only checks the entered address during the test print. A typo will be noticed there.