Shift cannot be ended
How to fix blockers at the end of the shift
When you tap "End shift," the POS app checks several conditions in succession. Most of the issues are blockers: fix the problem and tap again. Without an internet connection, the process will abort immediately.
The most common blockers
As long as a booked order is open, the "Notice" dialog blocks the end of the shift and lists the affected tables and order numbers.
The app displays "Empty shift" as the shift contains no bookings. Select "Yes" to end and delete the shift; select "No" to continue it unchanged.
If the service till is activated and an employee has not entered a current amount, "Open service tills" will appear. This message does not block the process.
Step 1 of 3
Step 1
Settle all open orders and tap "End shift" again.
Step 2 of 3
Step 2
Confirm the question "End shift?" with "Yes".
Step 3 of 3
Complete!
If "Open service counters" appears, end the shift with "End anyway".
With the "Serve Solo" plan, only the device on which the shift was started can end it. On a different device, tap "Take over cash register here" and confirm with "Take over".
The table in question is no longer there.
If the message mentions a table that you can't find on the table plan, its section has since been deleted. The order is still there, only the link to it via the table plan is missing.
Here's how to process them anyway:
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Open the table plan and tap the list icon in the upper right corner.
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Switch to order list.
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Under Shift Orders, you'll see all open orders, including those without a specific area.
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Tap the order—the processing screen will open directly.
Afterward, you can end the shift.
So that this doesn't happen again
Settle all tables in a section before deleting the section.
The automatic shift end feature also ends the shift with open tables — it transfers them to Pay Later. You can activate it in the web desk under Settings → POS → Automatic Shifts.