This is how your guests order
What guests see on their mobile phone when they order for pickup or at the table.
Guests don't need an app. The order page opens in their mobile browser, via the QR code on the table, your pick-up link, or the Order section on your Servire website. The images show the demo restaurant "Zur Alten Mühle".
Order for pickup
The order page displays the pickup deadline for today, e.g., Pickup until 10:00 PM. For orders with on-site payment, the deadline will be, for example, Pickup until 10:00 PM · with online payment until 9:30 PM.
Step 1 of 5
Open order page
Your website menu includes the option Order. The link leads to Order online.
Step 2 of 5
Select item
At the top, the guest can search or jump to a category. + Add adds an item to the shopping cart. The abbreviations below the price are your allergens and labels; the legend is at the bottom of the page.
Step 3 of 5
Variants and Note
If an item has variations, the guest selects them from the window. Required indicates a selection that must be made. Under Note (optional), they can write, for example, "without onions".
Step 4 of 5
Shopping cart and pickup time
Under Shopping Cart, the guest changes quantities. If you offer both payment methods, they first select Pay Online or Pay on Pickup, then the Pickup Time. Only times when you accept the order are offered. Afterward, they choose to leave a tip and optionally provide their name and email address.
Step 5 of 5
Order
If the guest pays on-site, the Place Order sends the order to the kitchen. For online payment, the button is labeled Proceed to Payment, after which the guest pays via your payment provider. If any information is missing, the reason will be displayed on the button, e.g., Please select a pick-up time.
After placing an order, the guest sees their pickup number or code and the approximate pickup time. They can track their order status to see whether it has been accepted, is being prepared, or is ready for pickup.
Order at the table
When the guest scans the QR code at the table, Order at Table appears at the top, along with the table number. They select their order as described above, but always pay online. Afterwards, the message reads: Your order goes directly to the kitchen. Please remain at your table. The order then appears in the system for that specific table.
If guests cannot order
Online orders are only possible when the checkout is open – no checkout shift open. The reason is displayed on the order button at the table.
The restaurant is currently not accepting orders – order processing is paused, or the printing system is not running and no cash register has printing online orders enabled.
Currently closed – Pick-up available again from… – the restaurant is closed according to its opening hours. If a shift is already open and the next pick-up time begins within 4 hours, the customer can pre-order.
Collection from … – you are open, but the collection time starts later, or guests can only pay online and the cut-off time has been reached.
Later pick-up times are only available with payment on site – the guest has chosen online payment, and the cut-off time has been reached.
No pickup times are currently available – there will be no pickup time in the next 4 hours.
Invalid QR code – please ask a server – the code has been rotated or the table has been cleared. Print new codes.
Not available online or Sold out on the item – the item is not available for this ordering method or is sold out.
Test the process yourself after setting it up. Instructions on how to do this can be found in the section "Setting up guest orders".