TSE failure: how to continue working and what to do now

If the TSE (Technical Security Device, which signs every transaction) in your restaurant fails, the cash register will continue to operate without interruption. The cash register app will not display a separate notification: You will recognize the failure by the note on the receipt, and the owner will receive an email.

Continue working

You may continue to process receipts and transactions; the cash register remains fully functional. Receipts without a signature will bear the notation Created without TSE signature with the addition ** TSE malfunction**, also on the digital receipt and the invoice.

What you do now

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  Check the TSE in the Web desk: Manage TSE settings.

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  If the problem persists, inform support.

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  The owner receives an email "Important: TSE malfunction at your cash register" with the time and number of open receipts, at most once a day.

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  Servire automatically logs the outage in the outage log. There you record what you did: Track and export TSE outages.

As soon as the TSE ( Technical Security Equipment) is reachable again, pending receipts will be signed retroactively. If a receipt cannot be re-signed, for example because the TSE is defective and needs to be replaced, it will remain marked as unsigned in the failure log. The notation on an already printed receipt will remain; a subsequently re-signed receipt will still be considered signed.